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East Side Cottage w Covered Hot Spa

Entire home/apt
4 Guests
2 Bedrooms
2 Beds

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$145
Per Night
Per Month
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About this listing

Beautifully renovated two bedroom cottage that is registered with the City of Austin and not subject to any hostile moves by code compliance (kicking out guests, fining owners $2000 a day, etc)

The pics and testimonials tell the story, come stay!

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master bed

Verified Photo

The Space
Room type: Entire home/apt
Accommodates: 4
Bedrooms: 2
Bathrooms: 1
Beds: 2
Check In: 3:00 PM
Check Out: 10:00 AM

Amenities

Prices
Extra people: $25 / night after 3 guests
Cleaning Fee: $65
Security Deposit: $500
Weekly Price: $950 /week
Monthly Price: $2400 /month
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
1 night minimum stay

view from street

58 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
July 2015

May 2015

May 2015
Robert
Response from Robert:

I have been in the rental business for over 3 years now and have 8 rentals in Austin and New Orleans. Most of the time, everything works out great with guests. If there is an issue, I jump on it, and pride myself on taking care of our guests (see ratings). Unfortunately, Rosie did not give us adequate notice of any issues or complaints. We only heard of the bug complaint the day before check out (Sat) and immediately called our Pest Control company. This was a Sat on Memorial Day weekend and they came over the next day around 12 pm (earliest possible) to the tune of $120. Rosie did not call us with regards to these issue alleged issues and did not check out of the rental early We would have been glad to refund her a night if she needed to check out early. None of this happened. She only demanded a monies at her convenience after check out. Furthermore, we have an excellent team of house cleaners and I would have demanded that they go over and help put if told about a dirty house. Again, we did not hear anything with regards to a dirty house until after she checked out. I have let the team know of her complaints and made sure that the issues were dealt with. We just did not find evidence to support Rosie's claims. We had record floods in Austin during Rosie's stay and got hit hard with a few flood bugs. We apologized and tried to explain to Rosie this does not happen and that we spray twice a year. She would not accept any of my explanation and demanded a lot of money after check out. Airbnb agreed to pay her monies and we agreed to allow airbnb reimburse the cleaning fee after bending. I disagreed with the guest and again, my testimonials and ratings tell the story. With regards to sheets, our team uses bleach and checks them at every clenaing, and we have back up sheets and linens if needed. I am not buying Rosie's approach and attempt to grab monies after check out. I am sorry she did not enjoy the house. Communication is everything and we never got one call from her during her stay but rather a somewhat friendly email about a couple of bugs that I addressed. My guess is that Rosie is probably a nice person but handle this situation wrong.

May 2015

May 2015

May 2015

May 2015

May 2015

This host has 101 reviews for other properties.

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About the Host, Robert

Robert
Austin, Texas, United States
Member since March 2011
Response rate: 100% (past 30 days)
Response time: within an hour

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