BEST REVIEWS~SERVICE~QUALITY #B210

Apartment - Entire home/apt · Boulevard Kukulcan, Cancún, Quintana Roo, Mexico
Michelle

We are here 24/7 with skills learned over many years of providing service in 5 diamond Cancun hotels . We have quality remodeled rooms and service to make you believe you ARE getting much more than your money's worth .Tripadvisor reviewers made us #1

Your host, Michelle
9 Reviews
Response rate: 96%
Response time: within an hour

We are here 24/7 with skills learned over many years of providing service in 5 diamond Cancun hotels . We have quality remodeled rooms and service to make you believe you ARE getting much more than your money's worth .Tripadvisor reviewers made us #1

The Space

Welcome to Solymar Condo - we are full time RESIDENT OWNERS with 17 years experience living in Canćun and taking care of visitors .

We are 10 mins from CANCUN INT'L AIRPORT

Our HOTEL ZONE location means you are close to malls and restaurants and are on a fabulous beach in a resort . No matter where you stay , each hotel is so wide that you will need to take the bus , no one is walking distance to everything . Fortunately we have excellent buses that run constantly .

We have a perfect beach ~ two pools ~ ATM in lobby and a store for basic essentials.
Three restaurants are walking distance and guests find value and fun at the resorts bar.

~2 DOUBLE / MATRIMONIAL
~AMENITY FILLED KITCHEN WITH BURNERS +++
~BATHROOM WITH SHOWER
~SATELLITE TV AND REMOTE
~DINING TABLE AND CHAIRS OUTSIDE
~FREE WIFI INSIDE OF ROOM

BUSES and TAXIS are always running outside on our one hotel zone boulevard, cheap and efficient, you are not far from anything as our island is 12 miles long

BOOK with us and have hosts that greet you on site because we live here on site, and provide you with hospitality learned over 15 years working in this Cancun hotel zone.

Guest Access

Perfect beach
Pools
Lobby store
Lobby travel agency
Free parking

Interaction with Guests

I'm here on site, this resort is my home .

I'm here 24/7 for your convenience :)
Unusual !!!!!
I was a concierge at Mexicos top hotel for years - it was my job to know everything about customer service and Cancun :)

The Neighborhood

I love that we are surrounded by five star hotels

Getting around

So easy to take the bus - we do !!!! We have done it for 18 years . It's cheap , fast , convenient .
Free parking if you rent a car .
10 minutes from airport

Room type: Entire home/apt
Accommodates: 4
Bedrooms: 0
Bathrooms: 1
Beds: 2
Extra people: No Charge
Minimum Stay: 2 nights
Cleaning Fee: $10
Check In: 2:00 PM
Check Out: 12:00 PM (noon)
Country:
City:
Cancellation: Strict

Overall Guest Satisfaction

Accuracy
Communication
Cleanliness
Location
Check In
Value
  • We haven't been to Cancun to stay in several years and the growth surprises me every time I go back. This condo property is located close to the airport with the entire main part of Cancun to the north of it. As Michelle said to us, "it is not walking distance to anywhere." With that said, know that it is a SCHLEP to everywhere. All the properties along the "newer" hotel zone, including this one, are elevated so it is an uphill climb to it after every outing including its own beach. You always have a choice of $1 bus ride or a more expensive cab ride to anywhere and for us, staying here for the day was not an option.

    The property is very dated and parts of it are crumbling. The room we stayed in with two double beds was in good shape. Our specific desire was to sit on the balcony and have coffee in the morning, which we couldn't do because the sun rises and beats down on this balcony. Also, we couldn't see the beach which was our other desire. We could hear the surf, at times, between loud songs that are played at the pool from 8am sharp to 10pm. None of this is Michelle's fault, it is ours for not asking the right questions. After one visit to the pool on this property, we were hell bent to find another pool to visit.
    The best thing we did was take the bus to the ferry for Isla de Mujeres and spent time on the beach there under a palapa. It was paradise there.

    We enjoyed eating at Santos Mariscos and the Distelaria. Both recommendations from Michelle. Communication with Michelle was perfect until I logged on to her wireless. Then, I couldn't communicate with her any longer through (website hidden), I had to text through my phone. Michelle is very sweet and wants to be of help.

    We decided this was our last trip to Cancun, for a while, at least. We are not partiers, not interested in where the next alcoholic beverage is coming from and Cancun's purpose in the world seems to be furnishing the masses with tequila or providing rich people with upscale shopping opportunities.

    July 2014
    Michelle
    Response from Michelle:

    It is important to note :
    I respond to emails immediately as my iPad is with me and I'm online every minute of the day , all 300 reviews note this
    If you have ocean view you face EAST which means the sun is on your balcony in the morning .
    If you are in Cancuns hotel zone " nothing is walking distance " because our resorts are huge so everyone takes the bus , fortunately buses run 24 hours and every minute of the day conveniently right out front .
    The island is only 12 miles long so we are not far from anything , 18 years living at Solymar and we don't own a car :)
    The POOL is very busy with Mexican tourism July and August with many families , but it's also July and August that the beach is like a lake , so perfect as seen in photos here .
    Do read other reviews - there is a reason we are number one in Cancun on TRIPADVISOR :)

    July 2014
  • Tuvimos una muy buena experiencia al hospedarnos con Michelle. La habitación estaba limpia y todo en orden. Ella fue de mucha ayuda, nos dio muy buenos consejos para lugares donde comer y pasear por Cancún, así como buenos tips para el uso del trasporte público. Esta súper cerca del aeropuerto, muy recomendable. Definitivamente regresaría!

    March 2014
  • Michelle is a great host, really helpful and fast to answer all the questions you may have. I definitely recommend the location, it is a great place to be close from all the big hotels and malls of the zona hoteleria while having a great and calm beach at your door.

    October 2013
  • Beautiful beach for walking and swimming. The condo is located near the end of the hotel zone and makes for a long bus ride into Cancun however as mentioned before ... the buses and taxis are readily available.

    July 2013
    Michelle
    Response from Michelle:

    Thank you Barbara ! Yes we are located in the TOURISTIC HOTEL ZONE which is all beaches, restaurants, malls and big hotels, a few condos. If you want to go into " el centro " (not much need unless you want Costco and Sams and big grocery ) it takes 25 - 35 minutes .

    July 2013
  • This is a great place for the price. There's easy access to the beach and the kitchenette is perfect for keeping your snacks in. While it is a bit of a hike from the bars and clubs, the bus service is great, costs less than a dollar, and runs all the time.

    June 2013
    Michelle
    Response from Michelle:

    Thank you Michael ~ we are so happy to be here full time at Solymar to be able to be here for you and explain how to have a carefree vacation :)

    June 2013
  • Stayed at Michelle's place for two days in March. Although the room in the resort was a bit dated, the sheets, bathroom and room were very clean. The maid service Michelle employs does a pretty good job.

    Michelle was helpful during check in but don't expect concierge service from her. After she gives you basic information, she leaves you alone.

    If coming from the airport, I highly advise using the taxi service Michelle recommends, namely Betty. The buses run constantly from outside to any part of the Hotel Zone for less than $1 (8.50 pesos). The beach is easily accessible and the iguanas (initially scary) are a good addition to the resort.

    Overall recommended for a short stay.

    March 2013
    Michelle
    Response from Michelle:

    Tarun was here for under 48 hours so I'm not sure what kinds of concierge services he was expecting of me but I did my usual welcome presentation giving many tips and advice so he could enjoy his very short stay. Im here full time and guests can email me from their rooms for quick action from me. We have 15 properties in the same apartment - all different in their decoration and if a guest has certain requirements about whether the room is decorated very modern or Mexican style (this one he chose without interaction with me) I'm happy to direct them to a room they'll appreciate. Please make sure you like what you see before sending the reservation request as far as decore.

    March 2013
  • Great place & Great host
    The view was amassing (ocean view) we loved there the apartment is wide and cozy, we had there everything we needed even more that a hotel can provide.
    The host Michelle is lovely she gave us all the info we needed she recommend the places where to go , she even arrange our ride from & to the airport ( by Betty which is very fun and lovely person).
    Thank you... we had so much fun!!!! :)

    January 2013
  • We had a really great time in the Michelle's apartment! The room is clean and nicely decorated, a great view to the ocean. Michelle is a great host! You will have no problems! Highly recommended!

    January 2013
  • We had a great time at Michelles Condo. She was very kind. Room was just right for us, very clean, exactly as described and great for the price. Nice view onto the sea from where we were staying. just a roll out of bed to the beach.
    Michelle was a great host and welcomed us with a large amount of recommendations and helpful tipps for restaurants, shopping and supermarkets. she was always "online" and promptly answered all our questions and supplied us with a second key ad a map for going about. bus stop to go out and about Kukulkan hotel/restaurant strip/downtown Cancun easily accessible and 2 minutes away from the condo - cheap way to go about. Cabs right up and down the road all day and most of the night, too. Check out the place- it's good value for money with very kind hosts.

    January 2013
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Languages
English, Español
School
Harry Ainlay Senior High, Grant MacEwan University
About
I love what I do here in Cancun and I have held the #1 position on Tripadvisor for the quality of my rooms and attention to my guests. I traded Canada for Cancun when I was 24 because I had a desire to never have to return to " reality" after vacation again. Mexico proved to be a wonderful place to live. For ten years I worked in all the top luxury hotels in front end service and I learned so many things that can help you have a fabulous experience. I'm here full time, not an absentee owner. The desire to vacation never went away and we enjoy it more than ever. Every four months we head overseas to major world cities to open our minds and have new experiences .... and are always looking for ways to serve you better ~ we love what we do . Sincerely , Michelle
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Response Rate
96%
Response Time
within an hour
Calendar Updated
a week ago
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