We improved our customer experience start from July. Please refer to “The space” session for for details:
From Customer Reviews: 5 star location, extremely fast Internet, Clean and Cosy, Fantastic Price, Owner Lovely - Great Value
1. Free Rental of phone with prepaid local number (You only pay the amount you use) (only simple SMS and local call function available, self top up needed)
2. Free Offering of "Lily's Guide" - local tips and tricks about surfing around Singapore.
THIS ROOM's SPECIAL PART
2. Shared bath room (There are 2 bathrooms shared by 4 rooms)
3. Shared toilet (There is 1 toilet shared by 5 rooms)
4. Room Size: 8 sqm
5. Newly Renovated, so the plastic is gone, while replaced with a real wall and doors
There are 6 rooms in total in the same flat. Guests are from all over the world, thus you could have some interesting conversation with them in the living room or enjoy your privacy in your own bedroom according to your preferences.
This is a private air-conditioned bedroom with a Queen bed. Towels and all linens, washing, as well as unlimited wireless Internet are fully included.
Price is SGD 58 for 1 pax and SGD 68 for 2 paxes
(Price References: hotel 81 Chinatown which locates opposite – 2 stars - SGD 139 per night, a hostel in Chinatown – SGD 38 per person for a room shared by 24 people)
No additional charge from the host ( Airbnb will charge 12% service fee on top of this price )
Although room is big enough for 2 pax but we recommend single stay ( that’s why second pax will charge SGD 20 dollar more ) , please refer to room size for details to avoid surprise
1.Cleanliness ( All Cleaning Steps are pasted on the wall for transparency purpose ):
Shower room and Toilets will be deeply cleaned TWICE per week, and surface cleaned on a daily basis; Bedroom will be deeply cleaned on your check-in date as well as on a weekly basis during your stay; Living room and Entrance will be cleaned on a daily basis
2.Accuracy Photos are taken by Airbnb’s professional photographer with lighting effects, all bedrooms have a wall size wide of window but there is no window in the living room.
3.Communication All SMS will be replied within 30 minutes maximum, for urgent situation please call directly; Even though we will not be able to pick up all calls but we will definitely sent an SMS to ask for the situation and call you back within 10 minutes if the situation is urgent; Emails and whatsapp / (website hidden) / Airbnb messages with questions will be replied within 8 hours ( Response time Promises applies to Singapore time 8:00am to 12:00pm for now ) ( after 12:00pm will still pick up phone calls to handle ultimate urgent situation )
4.Check In An email with attachment - Welcome to Lily’s Place.pdf including photos for directions as well as check-in details will be sent out to your email address registered with airbnb once your reservation is confirmed. We highly recommend you to read it carefully as there is no other means of communication can explain clearer than the document. 99% of my guests could check-in without problem after reading this document - Welcome to Lily’s Place.pdf
INCLUDED WITH YOUR STAY
- All bedding, cotton linen and fresh towels (in the living room for all to share)
- In-room air-conditioning and fan ( fan is provided per request )
- light cooking is welcome( induction cooker can be provided per request )
- Different type of plates and bowls are provided in the wash platform
- Unlimited high speed Wi-Fi Internet ( 200mbph )
- Free mobile rental with local number usage available ( you need to top up yourself )
- Free washer usage (free laundry detergent provided)
- Self-serve tea and coffee in the living room
- Hairdryer, iron available in the living room
- Global Universal sockets in the room so save your luggage space for adapters
- Phone charger for Samsung and Iphone are in the living room
- Hand wash, shampoo and body lotion are provided in the bathroom
-All the other travel related items (air pillow, eye patch etc. ) are available in the cabinet in the living room ( some effect might be needed in finding them )
You will receive your own privacy in our apartment and will be able to come and go as you need to – there are no curfews, only complete flexibility! You can also lock your room door.
Interaction with Guests
Lily works in an insurance company in Raffles Place, do not stay in the apartment but will go to the apartment everyday after work and keep the place clean and tidy. And always accessible through emails and SMS ( we promise to reply your message within 4 hours )
We understand that our guests want privacy and a no-fuss, uncomplicated, stay! We are quite knowledgeable about Singapore and can help you plan your stay or help you decide where to go and what to see.
Amazing location next to chinatown MRT. You cannot get anywhere with convenience; 5 minutes work to Chinatown - an ethnic neighbourhood featuring distinctly Chinese cultural elements and a historically concentrated ethnic Chinese population and one stop MRT ride to Clarke Quay (Singapore’s main night-life and entertainment district with a large choice of carafes, bars, and restaurants) while from Chinatown it only takes two stops to little India (which is an ethnic neighbourhood found in Singapore that has Tamil cultural elements and aspects of other cultures)
The flat is just 2 minutes ,150 meters ( 2 minutes walking) from Chinatown (NE4 and DT19) MRT exit C , you can check on (website hidden) map. Chinatown is the central of CBD, minutes to raffles place, vivocity, marina bay etc attractions.
Bus lines just outside our building offer additional convenience in getting around with direct buses to Orchard Road, Old English Quarter, etc. all within just a few stops.
Other Things to Note
The flat located on 11th floor of the building, elevator goes to 10th floor and you need to climb one staircase around 16 steps.
Kindly remember to turn off the light which has the same switch as the extractor fan ( also the hot tube switch ) once you finished shower , as it is very noisy for the other guest.
Do not have special rules just for anything (problem with room, additional one more pax, smoking etc ) please communicate with me as soon as possible, we will work together to solve it.
Also please leave your feedback in our feedback box if you have any , we will improve according to your suggestions. :)
easy to go to MRT station. Shower room has small bugs and smell.
room comfortable. whashing machine is writen by korean. when a servant is there she helps a lot.
The room met my expectation. Everything was as described. The place is very centrical. I enjoyed my stay and if I come back to Singapore I shall book with Lily again. Thank you for your hospitality.
This is an apartment with 6 rooms, one mini shower and one wc for all. The host doesn't live in any of the rooms, all are for sale. My room (number 6) looks like a store room. Not a single second has been spent by the owners on how to make the place cozy. It is a mini hostel without licenses, a business without the hassle. And it is not cheap because youth hostels like hangout mount emily offer dorm beds at 40 SGD per night with breakfast included and proper common areas. Sorry but, I won't stay here again and can't recommend the place. It is very well located do.
Thanks for living with us, but I feel it is a bit unfair for you to say I am not trying to make the place comfortable, my maid is there every day from morning to the evening and anything she will contact me ASAP... I stay in each of my flats for 1 month to check everything is OK, I did not receive any contact from you even though in the welcoming email I asked whether you have any other request... Some guests prefer privacy and do not like me to ask too much in person... so I generally wait for guests to contact me for any request... ( according to your feedback I have pasted notice on the wall ask guest to contact me proactively for any issue as different people have different preference ) I am sorry the experience isn't great for you...
However I have searched the "hangout" hostel you mentioned.. 1. it is 19 minutes walking discount to nearest MRT Little INDIA... while my place is 2 minutes... 2. There is reviewing saying no TV in the room ( while my room includes... ) ... 3. for a SGD 40 hostel the score is 4/5 on (website hidden) review. So I guess it really proved that different people have different preference for accommodation.
Another thing disappointed me is that you did not give me a concrete suggestion for how to improve except complaining... I put a lot of effort in things which you might not be able to see such as training my maid, solve any issue within 1 hour upon customer requested...
All in all, thanks for the feedback. We will improve our service to make sure in future even guests like you will not feel disappointed
The announcement made is not clear at all. I thought the appartment had one room, because that's what it's written in the annoucement. In fact, there are 6 rooms in the appartment sharing one toilet and two showers. One of the showers includes the toilet. And the host rent one room inside an appartment which has 6 rooms.
Lily had forgotten to let the keys of the room we had rent.
When we arrived there, we found one key in the box. Assuming there was only one room as described in the annoucement, I thought it was for me. So we went inside. In fact, it was the key for a girl who had also booked for the same day but arriving after us, we were already inside and I didn't know the room was not the one I booked, and we couldn't reach lily by phone.
We finally moved the morning after to an other room, a very small room without nothing to put the clothes in.
The positive point, the place is very central
and Lily tried her best to arrange the situation.
I'm sorry to say, but i was expecting better.
I checked again my description , it clearly said there that there are 6 rooms in one apartment and 4 rooms share 2 shower and 1 toilet.
I have apologized more than 3 times for the mistake of forgotten left you key , while actually you took the key for another guest who is girl and have to walk long way to find a hotel instead at mid-night.... I refunded her fully for the rest stay and asked you to move, but two of you do not want to move because her room is bigger ... but as I explained you booked a cheaper room that's why I have to give her the room she originally booked... , My phone is always available not sure why you could not reach me by phone or what I heard from her that you did not call me but asked her to do so...
I have found you ikea rack immediately you told me that no place to hang cloth, less than 1 hour...
To be honest I was trying my best to comfort you , but I could not give you the bigger room and let the other guests who booked that room stay in another room. I suggest next time you read carefully ... or ask me to recommend a room for you if you want a big room. And yes it will be SGD 10 more expensive ...
Lily Lee wrote all the details about how to get to the place and how to get in. Did not have any trouble with that. The place is in really good location, near Chinatown where you can get traditional food. Our room was quite small as we had 2 big suitcases. It was hard to move around in the room. Nothing fancy, bathrooms were interesting as well, but because of the location I would stay there a night or 2 if I would like to live near Chinatown. Good value for money.
The reservation was canceled 4 days before arrival. This is an automated posting.
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