Thank you for your feedback regarding the furniture. It's always good to have these details as it means we can improve the experience we give to guests.
Regarding the balcony - you locked yourself out at 1am in the morning. We then sent someone to let you in within the hour, even though it was anti social hours, which we think is a very good response time. I am very sorry that this dented your experience, however this was not our fault.
I am sorry that you feel that way about the company. Regarding the heating, we were very sorry for that and we did send someone to fix it the next day, and it is now working properly.
The TV incident was also unfortunate - we had arranged with you for the men to come, but they changed the time at the last minute. I am sorry for the miscommunication in their arrival time and we have had a word with them to make sure that they knock before entering in the future.
As well as responding as quickly as possible, we did give you a partial refund for your stay. Airbnb also monitored our actions and thought that our responses were fair.
We are sorry that a few things did go awry during your stay and that you were not completely happy. That said we did everything that we could to respond.