Cath

Loft Studio Apartment with Terrace

Entire home/apt
2 Guests
0 Bedrooms
1 Bed
$65
Per Night
Per Month
Subtotal Total
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About This Listing

“Cielo” at Avalon, Tulum is a beautiful brand new loft studio space boasting a large private roof terrace, outdoor dining area, queen-sized bed, kitchenette, bathroom, garden and pool. Designed to be light and airy, it has ceiling fan, large windows and A/C should you find you need it.

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Gardens and pool (viewed from roof terrace)

Gardens and pool (viewed from roof terrace)


The Space
Bed type: Real Bed
Property type: Loft
Accommodates: 2
Bedrooms: 0
Bathrooms: 1
Beds: 1
Check In: 4:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: No Charge
Cleaning Fee: $30
Security Deposit: $800
Cancellation: Strict

Description

Availability
2 nights minimum stay
 "Cielo" Loft Studio @ Avalon, Tulum

"Cielo" Loft Studio @ Avalon, Tulum

21 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
March 2015

March 2015

February 2015
Cath
Response from Cath:

Thank you so much, Dan & Robin! It was a pleasure! We loved having you here and hope to see you again! Warm wishes, Cath :)

February 2015

February 2015
Cath
Response from Cath:

Thank you so much, Carla & Adam! Such a lovely couple - it was a real pleasure! Hope the rest of your trip was wonderful and hope we'll have the pleasure of seeing you again some day! Warm wishes, Cath :)

February 2015

February 2015
Cath
Response from Cath:

Muchisimas gracias, dear Natalie & Michael! You are such a wonderful, delightful, adorable couple - we were so thrilled by your betrothal and absolutely honoured that Avalon provided the scenery for the special moment! We absolutely loved having your presence here - it contributed so much to the magic and good energy of the place - thank you! We miss you and are really looking forward to seeing you again some day! Love and blessings to you both, Cath XXX

February 2015

January 2015
Cath
Response from Cath:

Muchas gracias, Adam! :) It really was such a pleasure to meet and host you both - thank you for being so wonderful and lovely! I hope we will see you again some day!

Warmest wishes to you and Kel!

Cath X

January 2015

January 2015
Cath
Response from Cath:

Thank you again for your stay with us, Denis and Eileen, it was a pleasure to meet you and I’m so glad that you felt welcome here and that my listing was accurately described.

I'm so sorry that the Riviera Maya in general was such a disappointment to you and not what you were hoping for, though - I agree wholeheartedly with your observations that Cozumel, Puerto Aventuras and Akumal where you chose to stay for most of your trip are too superficially groomed for tourists - I prefer to keep it real and I hope Tulum will escape the same fate… And yet what inevitably comes along with that is that occasionally a neighbour will throw a noisy typically-Mexican-style birthday party, for example, as unfortunately happened on the first night of your two-night stay with us. We can only hope that they enjoyed their birthday celebration more than we did! :)

We are located in a real Mexican town, not a groomed resort, and I try to ensure the guests who choose to stay with us are aware of and suited to that, otherwise I direct them to places better suited to their needs. Had you stayed for longer, you would have realised that that kind of occasional noise is outside the norm here (we are usually lulled to sleep by crickets, as I assume you were on the second night of your stay?) As deeply frustrating as it was for me (I too was disturbed by the noise), it was unfortunately completely beyond my control, and as I already explained to you, I did do everything in my power to try to have the volume lowered, albeit fruitlessly. As a result of your feedback, I have decided to provide earplug sets in the apartments in the future, just in case of such extenuating circumstances, and I’m so sad that my apologies and additional complimentary gifts and services did not help to make up for it for you on this occasion.

Thank you also for your more positive comment that you left in the private feedback. And on the other points you made about the lack of a toaster and that you didn’t see the point of the check-in chat, please allow me to connect the two points – I reiterated at check-in that if you needed anything else at all, I hoped you would let me know so that I could have the opportunity to provide it for you. Had you mentioned that you would have appreciated a toaster and extra chairs, for example, I would have had the pleasure of being able to provide you with them for your stay, as I happily met your requests for complimentary beach towels and bicycles.

If there’s anything else I can do to ease your apparent disappointment, I really hope you will let me know – as I told you, my only wish is that my guests leave Avalon completely happy, and I’m very concerned and sad that you apparently did not. Can I do anything else at all to sweeten the bad taste in your mouths? I hope so, and I look forward to hearing from you on it.

Thank you once again and my very best wishes to you both,

Cath :)

January 2015

This host has 14 reviews for other properties.

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About the Host, Cath

Cath
Tulum, Quintana Roo, Mexico
Member since November 2013
Response rate: 100% (last 10 contacts)
Response time: within a few hours
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