I absolutely refute this review, and disagree with it 100% and to give me 1 stars across all categories is absolutely disgusting. I have no issues with guests leaving reviews of me and my property, whether they are good or bad, I take them on board. But when a guest outright lies on their review and ratings then I do mind this! Sade rang me on check in stating they had seen a mouse jumping up the stairs as they opened the door, I immediately went to the property, arrived within five minutes of the call, to be greeted by Sade who was absolutely insistent on a full refund there and then on the spot, no discussion of what could be resolved etc. My friend and I searched the property thoroughly whilst Sade was there, and could find no evidence that a mouse was present. Mice also leave a trail of evidence behind them including droppings, stong smelling urine and they chew items, again there was absolutely nothing. Being a fair host, I said I would investigate if there was a problem through the week and respond, traps have been laid on both the ground floor and first floor of the property and six days on, nothing has been caught and there is not one single piece of evidence to suggest there ever was a mouse on the stairs. Unfortunately its become apparent that Sade's plans changed, she no longer needed accommodation in Derby but she wasn't prepared to align with the cancellation policy.