I’m sorry that your stay didn’t live up to your expectations. We make every effort to be transparent about the space in both our profile and the listing descriptions.
We state clearly that “We live upstairs with our 2 daughters (5 and 3 years old) and our dog Bamboo. While "kids being kids" is difficult to predict, we make every effort to ensure quiet hours between 10pm and 9am.”
I feel this describes both the the fact the unit is below ours, and that noises can be heard from our family. As you mentioned, this was a particularly dismal weekend and we were all cooped up inside together, which inevitably caused extra-ordinary chaos (though I can honestly say that dog-barking was highly unlikely).
I also apologize that you were unfamiliar with the terminology we used, but we describe the unit as a “garden level” simply because the house is raised and the windows are well above ground level. Referring to it only as a “basement” didn’t accurate.
Whenever you are unsure about the details, or have concerns about a specific request/need from the rental, it would be prudent in the future to discuss these with the owners prior to booking, to ensure your maximum vacation enjoyment, and the owner’s fair ratings.
All the best,