About This Listing
Liberty Tower is a popular location in Arlington, VA, in an area that has world-class dining, shopping and nightlife around every corner. This property is surrounded by numerous Metro stops and has easy airport access. Minutes away is Georgetown, the National Mall, memorials and Smithsonian museums.
21 floor Hi-Rise
Pets permitted (fee)
Apartment Features: \
9 ft. ceilings
All units have balconies
Washer/Dryer In Unit
Fully equipped Kitchen with Breakfast Bar
Glass Enclosed Showers
Rental Includes: All furnishings, housewares, utilities (with cap), High speed Inernet/Wi Fi, cable TV and local phone.
Monthly housekeeping service,
Only 2.5 blocks from the Ballston Metro Station. Parking available (additional charge)
Note: 13% VA hotel tax will apply to all rentals less than 31-nights. A tax of 7.0% will apply to rentals over 31-nights, but less than 91-nights.
it was not very welcoming. at first "no, no reservations under that name..."... after a few phone calls "oh, i see, the name on the folder was someone else's name, and inside the "welcoming folder" is the guest's name.
no, we can't do early check in. (even though Janice said maybe we will try, i will leave a msg...)
no, we can't give you an extra "key fob".
Yes, says Anton, we will absolutely call you when the rooms are cleaned and you can check in... almost two hours later (almost 4 PM) we went back and "wow" we could check in, no phone call! so the 76 year old grandparents were allowed to hang out for who knows how long needlessly.
no AC in one of the two rooms... and if as we were told "someone else just checked out..." no one complained or it wasn't fixable before us?
and no one at the desk half the time we came to the lobby, and at check out.
rather blase about the whole thing... this is some "luxury" apartment building and we were just itinerant 'renters' through some agency that leased the rooms... ho hum... who cares.
Your comments just show that "the customer is NOT always right."
Check-in time was 4PM--clearly noted in the property listing and confirmed in your move-in instructions.
Janice of Bridgestreet NEVER guaranteed you an early check-in. She said they would try. However, the operations team has a schedule and they cannot jump from one building to another to accommodate a request for an early check-in. They would never get through their appointed rounds.
However, you must take responsibility for your party having to wait until 4PM to enter their unit. If you needed to arrive in the morning or noon, you needed rent from the night before so your parents didn't have to "hang out" for hours.
As for extra keys, there are only 2 sets of keys issued for a 2 Bedroom. If you needed extra keys, you needed to let us know in advance, so we arrange for same in advance of your arrival.
I'm sorry you did not enjoy your stay. However, it appear that the majority of your problems were of your own making.
The apartment is very nice, exactly as expected and true to the photos. The location is perfect as it is close to metro, restaurants, etc. The apartment was spotlessly clean, reception is great so you can check in at any time, checkout was easy. I plan to go back.
Front lobby had check-in envelope, but there wasn't a garage clicker in envelope. Son came from his condo and opened garage for us to park overnight. Got a clicker the next morning.
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About the Host, Seamless
SeamlessTransition is a full-service relocation agency.
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