Entire home/apt
4 Guests
1 Bedroom
2 Beds

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About This Listing

10 minutes from town center-day trips to volcano, Waipio Valley, Hapuna Beach, City of Refuge and more. 1 bdrm/1 bath, split-level with kitchenette, garden, parking, beach gear and more. Ask me about things to do & where to shop & eat! E Komo Mai!

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The Space
Property type: House
Accommodates: 4
Bedrooms: 1
Bathrooms: 1
Beds: 2
Check In: 3:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: $25 / night after 2 guests
Cleaning Fee: $75
Security Deposit: $100
Weekly Price: $700 /week
Monthly Price: $2200 /month
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
2 nights minimum stay
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29 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
From Seoul, South Korea · June 2015

From California, United States · June 2015

From Mountain View, CA · June 2015

From Charlotte, NC · June 2015

From Framingham, MA · June 2015
Trish
Response from Trish:

Hi Thomas,

Thank you so much for your feedback. I'm so sorry that your mold allergy contributed to your stay at Hale Ho'okipa being less than wonderful: my goal for every visitor who stays here. Strangely, the linens were all washed and dried thoroughly prior to your arrival as they are between every guest's stay. To be safe, the bedding will all be replaced. We don't want to take any chances.

Though Hawaii is a humid place, as you said we have never had complaints regarding mold before. It is quite possible, as you suggest, that were it working, the air conditioner might have made things drier in the rental. I sincerely apologize for this inconvenience, especially since it is an amenity listed on the profile. The air conditioner is now in the process of being fixed so as to ensure the maximum level of comfort for our future guests. My sincerest apologies again, that the issue was not discovered in time to fix before your arrival.

Mahalo nui for your feedback, Thomas. While I'm sorry your stay was less than ideal, it was a pleasure having you and your wife at Hale Ho'okipa. We'll do our best to act on your input so as to continue to provide the relaxing, comfortable experience our visitors have come to expect. As we say in Hawaii:

Me ke Aloha,
Trish

June 2015

From Oceanside, CA · May 2015

From Denver, CO · April 2015

About the Host, Trish

Trish
Kailua-Kona, Hawaii, United States
Member since August 2011
Response rate: 100% (last 10 contacts)
Response time: within an hour

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  • Trish

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