Entire home/apt
6 Guests
2 Bedrooms
4 Beds

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$195
Per Night
Per Month

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About this listing

Spacious 2 bedroom unit in oceanfront Capri building (king, 2 twins and queen sofa sleeper) has great views up the beach. Elevator down to sun deck and straight to beach. Indoor pool, tennis, sauna, plus arcade and hoops for the kids and you!

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All new sleep sofa and chairs. Bigger recliners will be replacing the side chairs so you can get your 360 view of the water!


The Space
Property type: Apartment
Bedrooms: 2
Bathrooms: 2
Beds: 4
Check In: 4:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: No Charge
Cleaning Fee: $85
Security Deposit: $150
Weekly Price: $1500 /week
Monthly Price: $6000 /month
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
2 nights minimum stay.
From Jun 1 - Aug 31, 2015 the minimum stay is 3 nights.

Freshly painted walls, comfy king size bed and a 50" flat screen.

20 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
August 2015

August 2015

July 2015
Michele
Response from Michele:

We are very glad that this family enjoyed our home, the furnishings, the access to the beach and the building amenities. We would like to apologize again for the problems they had. These things could have happened to any of our guests and unfortunately it happened to them. We were in immediate contact with our HVAC contracted maintenance firm and we worked with them to respond quickly to our call, diagnose and repair the unit. The contractor believed the unit was reparable considering it was well within its lifetime, and had been healthy in May at the semi annual check. The first evening, they attempted to repair the unit. When it didn’t work, they returned and we approved of the option they recommended immediately. However, when these efforts failed, they recommended we replace the entire unit, and once again we immediately approved. We arranged for the repair company to be let in the unit by the building manager both days so that the family could enjoy their time on the beach. The entire unit was replaced within a few hours. There had been no other problems regarding this before July of this year, when it initially was thought to be electrical and dealt with immediately with no further issues with guests that followed.

With the early check in, I spoke directly with Lindsey and let them know they could still come into the unit even if the cleaners were not finished so they could get situated. I also extended their checkout several hours when they departed so that they could enjoy some more time and wouldn’t have to rush out. We are glad they understand that these things happen and we worked to the best of our ability and reliance on our professional contractors, to fix the problems just as we would in our primary home. This is the only caveat about airbnb differing from a hotel. As homeowners we have outsourced maintenance and are dependent on their professionalism and response time to help make our guests stays be the best. We hope Lindsey and Cory come back to Ocean City and stay with us again.

July 2015

July 2015
Michele
Response from Michele:

First we want to thank Lara for her accurate description of the unit. Lara and her party experienced a very unfortunate issue with the lock out of the unit; Airbnb is built on kindness and trust. I attempted at every turn to be kind, to put myself in their shoes, and have them trust that I would make things right and do the best I could. I understand that Lara was disappointed and it was not the seamless trip she envisioned. I believe that our response to the situation was exceptional, even though the issue was not resolved as quickly as we both would have liked.

My response will be a point by point commentary addressing this uncontrollable circumstance and some issues that were either intentionally left out, incorrect, or due to lack of awareness.

--Lodging: When it became apparent they would not be able to get into the unit I called the hotel when Lara was having her conference, the Carousel, and had a room on hold for two nights - I did this so they wouldn't have to check out at 10 am and could stay the day if the contractor couldn't get there early enough. They refused this hotel. They then told me they had the partner's daughter with them and would need 2 rooms, so I immediately called several places within walking distance of the carousel, because that is what she specified as she only had one car. So, it is the middle of the week, in the height of season, and I am working hard to find them somewhere to stay that doesn't have a week minimum - just some availability. By 6:30 they had a place. The building they were in is called the Sea Drift. It is on the same block as the Crabcake Factory Restaurant, it is not adjoining the restaurant. It also is a 3 story building (not 6) that is ocean block and has a view and is 2 blocks from where Lara had her convention. I have been in the unit before and have had friends rent there. It is clean and a non smoking unit. I went the day after they left to leave the owner a check. It absolutely did not smell of anything. I know it is not as nice as mine, so I was doing all I could to get them settled. I did find out that the cable boxes had been removed, but I didn't know that until they had left. I also found out I was supposed to have let airbnb find lodging- and as I told them, based on her stringent requirements, they would not have had inventory or a close enough hotel in which to place them.

*** Timeline: They arrived Tuesday and were in the unit Thursday. Two days (under 48 hours) from arrival to getting into the unit.

***Communication: Lara was so upset (and I was too, because I can only imagine her frustration) that her partner got my cell phone and asked me to only communicate to him. This may be why some of the information and timeline she has is incorrect, because she and I were not in communication. Her partner and I were in communication throughout the day and he seemed to understand what was within and without, of my control. For the most part I was contacting him preemptively to let him know what was happening.

--Locksmith: From the time I got the call from Lara around 4:45 on Tuesday, I was working with the locksmith to come out to the unit. I also was in touch with the building manager looking for alternatives. While we are in a resort, only a few people work on these kinds of locks and the building's initial construction doesn't lend itself to less experienced vendors; the issue had nothing to do with a key, it had broken on the inside. I had security come up while they were out to try to get into the unit. The locksmith would not have had the part he needed available as the supply shops were closed by then. I was going on information I was getting from the locksmith about times they could come etc, I was also told that on Wednesday they would bring a temporary lock. When they arrived they didn't have it and it did delay that by a day. I was blowing up their phone and the owners phone about this because my guests were being very inconvenienced. . The piece shipped out overnight Weds and they got it in around 12 Thurs and came to the unit about 2 pm on Thursday. I spoke with Lara's partner around 12:30 letting him know an approximate time they would be out, and he said just call when they get there, which I did. From my perspective I did everything I could with this locksmith to get them to resolve the issue quickly.

--Sense of urgency/expediting: I worked on helping them for 2 days, missing time from my own job to make sure things were moving forward for this guest. I offered to them to come up to my building, use the pool, the beach, my chairs in my locker, whatever they wanted. They had an option to come in Wednesday around 5, which they refused, which was fine. Her concern about staying in an unlocked unit is understandable, but two points here: first we have a 24 hour security system and video monitor to the building as well as lock codes to get in and out, so really, it's safe, but they aren't from around here so I understand their concern, and second, I was trying anything I could to get them to be able to get into the unit.

When I did get down on Friday night to stay at a friends, her partner had asked to meet with me so I came up to the unit and met him and his daughter and brought a little gesture of apology. Lara was at her business meeting. He mentioned she had booked this as a business stay since she had the conference, and told him I would work things out with Lara through airbnb, and that it would involve a refund toward their stay. He also at that time mentioned that Lara didn't want to stay at the Carousel because she had done so last year and didn't like it. Hmmmm. He said she had just had another poor experience with airbnb in arrival in New York that ruined that trip for her. He also mentioned her temperament as emotional and thanked me for dealing with him. I told him I wanted to give them an extra day, but had another guest following, so I would see about a late checkout. When Lara finally contacted me on Saturday, she didn't mention anything about the wine and started in about a late checkout. I called my cleaning service, but Saturdays are her busiest day, so she gave me a later time, and said to call her Sunday because she could probably push it back later and still clean the unit in time for my next guest. Before I could follow up on Sunday, Lara sent me a message that said "Disregard request. will be leaving as scheduled" .

--Reimbursement: I worked through airbnb and I gave them an amount that was not a couple hundred dollars - it was over $300 back to them, which again, was paid by me, not airbnb. This is in addition to the several hundred dollars I paid for them to stay at the other unit.

I went on the airbnb community forum and I was told I did everything I could and that the only mistake I made was trying to find them accommodations. Since we never had anything like this, I didn't know that airbnb had a department to handle this. So now I do. And I reached out to them Thursday for guidance.

Summary: I will say I did everything I could possibly do to help turn this trip back to a good one for them. I also know from coming to the area for 40 years what places are where, how to navigate the hotels, and how to deal with the vendors here. I worked tirelessly behind the scenes to get them settled quickly. Every gesture I made was designed to help them move forward and have a good trip, but it appeared that she wasn't able to let the Thursday-Tuesday once in the unit make her feel much better. We never had a chance to meet in person, and perhaps if she could have personally rebuked me, it would have helped her to move forward. I tried to make things right at every turn. She is correct that I am concerned about the reviews because I want guests or potential guests to have an accurate expectation of our unit and us as hosts. My 14 year old daughter put it this way, "mom, there is always going to be someone who you can't make happy, no matter what you do, so don't worry too much". Airbnb ais a community of people who share their homes, we are not realty companies. We care about the kind of experience our guests have and I am sorry she didn't have a great experience because I want everyone to love their time in OC as much as I do. As I said in Lara's reviews, and as she stated, she won't be booking future trips here, as she is probably not the best fit for the airbnb model of community.

July 2015

July 2015

June 2015

May 2015

This host has 6 reviews for other properties.

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About the Host, Michele

Michele
Baltimore, Maryland, United States
Member since November 2013
Response rate: 100% (past 30 days)
Response time: within an hour

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