Thank you for the feedback however the property you originally booked was sold by the Owner in the intervening period (i.e. between the time you booked and the date we contacted you being immediately we were informed that it would not remain in holiday letting) and the new Owner did not continue to let the property which is outside of our control. We did provide you with information on the limited number of available options for you to view and consider (website link to the page showing the full description and photos) and this was based on the price and size of your property. You subsequently confirmed your agreement to transfer to the unit you chose.
The property you originally booked did not have Wifi as you state - it was never stated on the AirBnB listing as having Wifi and nor was it shown on our own website listing. So the offer to you of a Telstra 4G data device during your stay was above and beyond what was on offer in the property or the original property. Due to the terrain in the Noosa area, including Sunshine Beach, internet and even mobile phone coverage is problematic until the NBN arrives and as a result many properties do not offer Wifi as standard currently. We are surprised to hear your comments re the lift noise as this has never been an issue raised by the many guests who have stayed in this popular property. Additionally we have had many compliments from previous guests as to the value for money offered by this property which also features a large swimming pool and spa, neither of which were available in your originally booked property.
All properties are self contained accommodation which means that a starter pack only is provided of condiments etc (e.g. toilet paper, coffee, tea, UHT milk, dishwasher tablets etc) - this is actually clearly stated on all our AirBnB property listings as well as on all listing on our own web site which you can view and check at any time.
We are sorry you felt the property was not to your liking but without doubt the property did deliver value for money for you - much newer built , added value items included (pool, spa), offer of Telstra wifi device not included in the original property, equivalent location and better quality furnishings.