Nestled in quiet gang of Seminyak, between Bintang supermarket and a few minutes walk to Seminyak beach, Villa Cataleya is a traditional styled Balinese villa built on 500sqm of prime land.
Perfect for a romantic getaway, a small group of friends or family. Easy stroll to nightlife and shopping yet peacefully tucked away in the most sort after location of Gang Bima.
THE VILLA OFFERS:
Swimming pool with large garden,
Large spacious living area,
- First day breakfast
- Daily cleaning
- Domestic staff and gardener
- 1x Airport transfer
- Baby Sitting
- All meals
- Personal laundry
- Driver & Car
- Portable cot, highchair, pool fence
What began as a wonderful trip turned into an sheer and utter disaster and I am extremely angry, upset and disappointed both with the accommodation and Mrs. Brown’s behaviour during our stay. After two days, we completely lost internet connection and whilst Mrs. Brown repeatedly assured us that we would have it the next day, it turns out that she knew that it was irreparable. She then offered alternative accommodation which, however, also did not provide internet. After having promised us a full refund for the remaining days, Mrs. Brown then kept delaying her responses to my emails, phone calls and text messages after our departure (as she had done concerning the lack of internet connection) and offering excuses for why she had not contacted Airbnb to issue the refund.
My friend, who is a free lance translator for several large companies in Geneva, lost a very important job contract worth several thousand Swiss francs due to her inability to complete the work on time. We furthermore incurred double the costs for accommodation as we had to check into a hotel for the remaining days and double the flight costs, since we were not able to book the remaining reservations until several days too late, after checking into the hotel.
In the end, we found out that Mrs. Brown not only lied to us about the internet, but also her intention to fully refund the remaining days of our stay. I thus would not recommend booking with her to anyone else in the future.
Despite my disappointing experience with the host however, I would like to commend Airbnb on the manner in which they resolved the issue upon the failure of Mrs. Brown to do so. They were quick to answer my request through the resolution center and to respond to my emails regarding the situation. I will therefore be using the service again as well as recommending it to both family and friends.