We appreciate your feedback as we value each and every one of our guest's comments and concerns. We are very sorry that your stay did not meet your expectations. Looking back on the email exchange and phone conversations you had with our staff it shows that we tried to remedy all of your concerns from the moment you checked in on Nov. 8th. From trying to help you find a wine opener and coffee maker to offering to move you to another oceanfront property due to the construction going on in a completely different complex, you chose to not accept our offer. Unfortunately we cannot control construction going on at different complexes. We do make sure to stay updated regarding construction in the complexes where we manage, alerting incoming guests staying there, moving them when necessary. We did not know that the construction at the other complex would affect your stay. We had not received any other complaints for other guests staying in the same complex.
As for the pet odor and hair, I do not see where that was brought to our attention as we would have sent a cleaner back to make sure it was perfect for your stay immediately upon notification.
I do see that you emailed us that you felt the view was spectacular from the unit's balcony-better than places like Costa Rica, Hawaii, BVI's and more. So a little confused as to the negative comments about the balcony. The complex you stayed in was built in the 70's like many of the complexes in the New Smyrna Beach area which has size restrictions, but buildings like these add to the old Florida charm of this small beach town.
We are a vacation rental management company with over 270 properties in the New Smyrna Beach area as our logo explains on all our listings. Jennifer is the owner of our company with a vacation home of her own. Many vacation rental companies have Airbnb listings as these are private homes managed by us for the owners. Our fees are the same if you book via Airbnb or directly with us.
Please feel free to contact us directly if you have any other questions or concerns.
The Great Ocean Team