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Beautiful 1B/1B Palo Alto - 219 Ramona #3

Scott User Profile
Scott

Beautiful 1B/1B Palo Alto - 219 Ramona #3

3 guests
1 bedroom
1 bed
1 bath
3 guests
1 bedroom
1 bed
1 bath

This roomy 1BR apartment is worlds better than a hotel room!

Our charming, well-maintained Victorian house has been carefully updated to provide modern amenities while remaining true to its old-world California aesthetic. To be clear, this is not a communal-living "hostel" - each stand-alone unit has its own bath, kitchen/kitchenette, and unique layout.

Amenities

Kitchen
Free parking on premises
Wifi
Laptop friendly workspace
Air conditioning
Dryer
Unavailable: Essentials
This host may not provide some essentials, like pillows, sheets, soap, or toilet paper.

Sleeping arrangements

Bedroom 1
1 queen bed

House Rules

No smoking
No pets
No parties or events
Check-in is anytime after 3PM

Availability

2 Reviews

Darci User Profile
Darci
December 2017
Rented this apartment for a business stay. It was in a great location, convenient to restaurants and public transportation. The place was clean and comfortable.
Al-Karim User Profile
Al-Karim
August 2017
We had a pretty bad experience with this Airbnb. Would not recommend staying here for the place except for the location. This is a managed property so we mainly interacted with the manager and not the host. Here are the complaints from our stay: 1. The manager wasn't aware which …
Scott User Profile
Response from Scott:
We regret your experience wasn't what you expected, and are therefore surprised and puzzled by your review. We work hard to make sure our guests have an exceptionally good stay with us. Prior to your move-out, our last communication was on July 24, at which time you thanked us for responding to your requests and, ironically, apologized for taking a week to reply to an email from us. As to your specific concerns: Check-In: We did indeed believe (mistakenly) you were arriving on July 11. However, a review of our texts shows that when you contacted us on the 10th, we clearly said the unit was clean and ready. The only loose end was that we wanted to deliver one spare set of new bed linens. In short, a minor misunderstanding on our part which didn't - or shouldn't - have had any impact on your check-in. Advertising: In a July 15 email (five days after checking in), you said the unit didn't seem to match the listing. We immediately reviewed the listing and added some detail, including some new photos, but the listing accurately depicted what the property is - a renovated, well maintained Victorian boarding house updated with modern amenities. The multi-unit layout of the property, its history and its amenities were also described in detail in an AirBnB message on June 2, before you booked and over a month before checking in. Cleanliness: In your July 15 email, you asked for a wastebasket (in response to my email asking if there was anything you wanted or needed), and also mentioned the unit wasn't as clean as you expected. In a phone conversation with your wife, she specified that there was dust under the bed. Besides providing the wastebasket the next day, our crew did indeed return to the unit as soon as their sschedule allowed and carefully swept and wet-mopped the bedroom floor, including under the bed. That said, I was personally present during the original cleaning and, as always, inspected the unit afterwards, and I'm confident that (but for the dust under the bed), the unit was as fresh and clean as reasonably possible when I left the keys. I should add that the towels, bed linens, etc. were - as always - clean and newly laundered. All details aside, we sincerely regret that you feel our rental didn't meet your expectations. We stand by the quality of our properties and our service standards, but also take every comment seriously, and yours have prompted us to redouble our efforts to provide the best possible guest care and a pleasant experience while in Palo Alto. We wish you both well, and hope for the best experiences for you in the future. JD Co-Host
August 2017

This host has 43 reviews for other properties.

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Hosted by Scott

Joined in September 2016
Scott User Profile
45 Reviews
Response rate: 89%
Response time: within a few hours
Always communicate through AirbnbTo protect your payment, never transfer money or communicate outside of the Airbnb website or app.
About the home
When you stay in an Airbnb, you’re staying in someone’s home.
This is Scott’s place.
Scott
Dustin helps host.
Dustin

The neighborhood

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