I am happy to finally understand why Jerry decided to leave the space so suddenly. I met Jerry only once (during check-in), hence it is difficult for me to have an accurate perception of him but he did leave the apartment spotless and was very polite in his digital communication. There are a number of facetious claims or severe misconceptions in his review which I will refute in my response. Upon booking, the space was listed without WIFI and Washer/dryer hence, expecting to have these services upon arrival is not rational. There are two pick-up/drop-off laundry services which I share with all my guests verbally and in the welcome package during check-in. Jerry did request my assistance once in coordinating a laundry pick up/drop off which I happily complied with. He asked me to pick up the laundry from the apartment and granted me permission to drop it off when he wasn’t at the apartment. The second time I was asked to drop something off at the apartment was when he received an important letter which I received at my workplace on his behalf (for secure delivery), and dropped it off at the apartment with his prior permission. These were the only two times I accessed the apartment.
Our neighborhood is a quaint and very safe area of the city near the United Nations offices. The restaurants in the neighborhood are considered amongst the best in the city (Burgundy, Paname, Meat the Fish) hence are pricey and not suitable if you are on a tight budget. They are however, one of the main attraction for visitors coming into our small neighborhood.
Before arriving to Beirut, Jerry and I had an ongoing (Hidden by Airbnb) conversation in which I shared images of the exterior of the building (as requested). The two exposed faces of the apartment look into a private courtyard/pedestrian walkway used primarily by our neighbors. In view that it is a Ground Floor apartment, from the inside, the windows are lined with light curtains to allow for light penetration and privacy. I plan to include additional images in my listing to avoid any confusion.
As lovely as Beirut can it, it does come with its signature discomforts for all its inhabitants. For example, there are electricity cut-outs for 3 hrs every day and water is limited requiring the private purchasing of water to fill up individual water tanks located on the tops of buildings. People at our building don’t suffer from these discomforts as we have a great generator, constant water supply and a 24-7 hotline if you ever encounter any issues with the previous. The number for the hotline is shared with all my guests during the check in process. During the time that Jerry began to experience electricity issues, there were additional country-wide cut-outs due to problems in the power grid. Jerry claimed he began having issues with the electricity six days before I received a message from the Airbnb Support Team stating the problem. I responded immediately and was surprised at the tardiness of his action and contacted Shirley (the cleaner) to see if she could help. She shared with me that when she went to clean the apartment (during said period) the space had electricity; this raised a red flag for me.
I immediately called Jerry from an international line as I was on a three day work trip in Europe. I explained the situation (what do do) and tried to troubleshoot as best I could; the issue was solved shortly there after. At this point, I began discussing a compensatory package for Jerry with the Airbnb Support team for the inconvenience. During my discussion with Airbnb, I was suddenly told that Jerry had left the apartment and wanted to request a refund for the remaining days. I offered a partial refund and a small compensatory package. Consequently, the case was closed. I was surprised and concerned about Jerry’s sudden departure hence tried to reach him but could only access him via Airbnb. I received an aloof response, wishing me luck on everything. He did leave me a lovely farewell note at the apartment upon his departure.
Communication was an issue as most of my communication with Jerry (toward the end) was via the Airbnb Support team. I was surprised that Jerry didn’t try to contact me via airbnb messaging and (Hidden by Airbnb) (we had open chats on both and I have access to both these mediums weather Im in Beirut or abroad) for the electricity issues, the key breaking, or the cleaner’s shifts in schedule. Shirley (the cleaner) comes twice a week but skipped two days during Jerry’s stay. I should have informed Jerry about the change in schedule but due to the frequency of her visits, I didn’t this it was necessary. The cleaning fees are included in the apartment fees and guests do no have to pay cleaning fees unless they ask the cleaner to do something additional for them. Shirley, who is very kind and of a helpful demeanor did go out of her way to get an additional key for Jerry while I was away.
I strongly believe that our shared experience as guest and host was severely affected by a lack of communication and general misunderstanding of the situation. Thus far, all my long term guests have had a pleasant experience during their stay and have taken advantage of the apartment’s proximity to popular areas, the services, and my advise. If there are any concerns for future guests regarding the information presented in this review, please reach out to me and I’ll happily address them.
Wishing Jerry a good stay in his last days in Beirut.