I am sorry that your experience of our apartment was not to your liking as clearly, that is not good. I must also say that some aspects of your review are familiar and some are surprising.
We maintain a store room in the apartment that has sufficient new bed linen, towels and bath mats for several months. In other words, there is absolutely no reason for not providing fresh linen for each new group of guests. Our co-host shares our expectations and standards on cleanliness. The apartment is cleaned thoroughly and the linen changed and laundered after each guests’ departure.
I mention the above points because they are completely in contrast with your comments about the cleanliness of the apartment, including stained sheets and dirty floor and surfaces. The previous guests left the day before you arrived and the apartment was cleaned and prepared for your arrival. Furthermore, our co-host was at the apartment to welcome you and check that all was as it should be. You did not point out these apparent problems to her, although you did mention stains in the kitchen sink which she pointed out were caused by the hard water in the area. From your description, the apartment sounds pretty disgusting and so if true, I am forced to wonder where you slept for the week as you did not raise these issues until after you left the apartment. Our co-host would have been happy to return to the apartment if you had contacted her.
The broadband speed is a result of the wireless internet approach that we are trying. It is clear from guest’s feedback that it is not terrific and so we are exploring wired internet for the next season.
We have also experienced some mosquitoes when staying at the apartment, though not excessively. Feedback from guests about mosquitoes has been mixed. As a result, we have provided citronella aromatherapy oil for burning and have purchased mosquito screens for the bedrooms which will be installed this month.
Finally, hosts expect a certain amount of breakages but we are happier when the guest tells us about the damage. Our co-host was therefore surprised to discover you had broken the stainless steel pedal bin in the kitchen, used the pillows as a mosquito swat and very disturbed that you had deliberately dismantled the alarm system motion sensors in the corners of the ceiling.