This spacious apartment has three bedrooms and three bathrooms.
It is located in a third floor inside a private court in Cerro Colorado. It is only 5 minutes from the airport and 10 minutes to downtown (by taxi). the taxi ride cost only about 3 dollars.
All rooms have their own TV, the laundry has a washing machine.
We provide linen, towels, etc.
The kitchen is fully equipped.
What started as a good experience ended very badly for our family. Very nice people but poor accommodations. We never got above 0.2MB speed on the internet and we had to be in the living room if we wanted to use that. The hot water was.... well never hot and rarely lukewarm. My children screamed most nights while we shampooed their hair as fast as we could in the cold water. Also, the large TV in the pic might have been there at one time but not while we stayed there.
I said our experience started well but then ended badly b/c the people that we interacted with were very kind and accommodating. However, when we checked out we feel like we were nickeled and dimed for repairs we were not responsible for. When I spoke to the person handling the house (Jose), what started as a cordial conversation ended with insults and accusations. When it suited his argument he insisted his many years of experience solidified my guilt, but said experience did not afford him the ability to make sure basic accommodations like internet, hot water, and the resources publicized were sufficiently provided ahead of time. In the end I didn't want to get into and argument of insults so I paid even more for a house that didn't even provide the basic accommodations advertised.
In truth, I am disappointed I am having to write this review. I am not sure who the owner of the house is or who is the manager but I very much appreciated the generosity of our hosts in Arequipa. However when I had to interact with Jose at the end of my stay it became a very different experience. Ironically, I remember reading the reviews on the houses my friends and I rented here and being impressed with Jose's response to a previous tenants complaints. I felt like he handled it graciously and with a desire to take responsibility for the problems. Having interacted with him over email I now believe he is more salesman than genuinely concerned landlord.
So here is why I am giving this house three stars. My interaction with our hosts on the ground in Arequipa was fantastic. They did attempt to fix our water situation and make us feel at home (though it never worked sufficiently). When we arrived late our first night in country with our children and lots of luggage they simply showed us around and let us get settled. They then left and helped us get pizza and water for dinner. That's the three stars. The two remaining stars are left out because the accommodations are poor and we were left holding the bill for those cheap accommodations.
Joshua stayed in our apartment for one month. He stayed with his family of 5 kids! and for a week the grand parents stayed in the apartment as well.
The apartment where Joshua stayed is a brand new apartment that belongs to my cousin Lorena and his husband Renato. They are a young couple with a 10 years old daughter. You could probably guess which room used to belong to my niece.
Because of financial reasons my cousin decided to put for rent his new apartment (since September 2013). They had only lived there for about a year. The furniture and apartment are basically brand new.
The apartment is not a lavish apartment, but it is very welcoming and everything is in good working order since it is almost brand new. It is certainly good value for money.
When Joshua returned the apartment Renato and Lorena were not impressed at all on the poor condition that it was returned. We don't expect for our guests to leave the apartment as clean and organized as we provide it (we understand that you are on vacations), but we expect a minimum of consideration.
For example, if you had an accident and you broke something, we expect you to buy a replacement or provide the money so that we buy it for you. if you burnt a pan, we expect you to clean and remove all the stains, if you couldn't remove the stains from the pan, we might ask you to buy another pan. if you stained with food the pillow cases we expect you to try to remove the stains as quickly as possible, etc.
Fortunately I never had problems with such issues with any of my previous guests. Usually things break of normal use (blender, internet, hot water electric system). and we fix them immediately. All my guests had always been very considered and had made good use of the apartments.
Joshua returned the apartment with some damages and he didn't wanted to take responsibility for the damage. When I told him that he had to pay around 100 dollars for the damage done:
- two tv remotes broken (the battery cover were broken)
- one door lock broken (the interior was bended because of excess weight hanging from the door lock)
- Two small holes in the kitchen top,
our communication derailed. He started to complain about the internet, the hot water, and kept saying that the damage was the result of "cheap materials" used in this apartment. I didn't appreciated the tone of his comments and I replied pointing out the poor conditions that he returned the apartment. A pan was badly burnt and there was food stain in one pillow case (I didn't charged for this). I said that in years of renting apartments, nobody had returned an apartment in such poor conditions. This is the 'insult' that he refers to.
Regarding the internet and the hot water. All I can say on this regards is that if you book this apartment and you find the problems that Joshua is describing, we will give your money back.
This is the final rate, including any fees from the host and Airbnb.