I am more than baffled at this review and genuinely am hurt by the nature in which it is written. Myself and the team did absolutely everything, from even prior to your arrival, to accommodate you effectively and to the utmost.
The internet matter which you mention was related to a Time Warner outage in the area and we repeatedly sent out technicians along with our own IT team to finally spend $3,000 on a whole new internet and smart system for the house; this was done to rectify anything that was missing for you. This internet issue linked to the AC, which is controlled by the smart system therefore I had offered to send out portable AC units for added comfort.
Lastly, you noted there were skunks and I sent out an exterminator, unfortunately being in the hollywood hills, there is wild life and I could not do anything to prevent that, therefore I offered to accommodated for you to move to another property simply to make you happy yet you refused and departed early.
I absolutely did everything I could from day one to make you happy and our home has been rented by many high end clients over the course of the summer whom all have found the house to be stellar and in fantastic order, for which the reviews on this page truly express.
I wish I could of helped you more however you made your mind up early on and it is unfortunate that you would disparage myself and the home in this manner, especially when I offered to do anything I could for your comfort and happiness.