Hi Sophie, I have no idea why you are doing this:
You sent me a message that you arrived in our street at 6.36pm
I replied at 6.46pm and let you guys in a few minutes after that.
That is 11 minutes...
Why are you telling lies? We were in touch all the time and uur correspondence has been registered like that. I will contact Air BnB to look into our correspondence and your review.
I was indeed a bit 'surprised' about how you seem to be 'lost' while you were literally across the street from my house, IN FRONT OF a street sign. The address was provided to you all you'd have needed to do is look up our house number and ring the door...
No idea what part of our directions were unclear to you, never had any complaints about this matter in 4,5 years of hosting.
Not sure why you have to made this 'nasty' point after an overall pleasant stay with plenty of contact/ communications; very disappointing and childish.