Wow. What a review.
1. They left after one night... but Airbnb made them pay for five! We will leave it up to the reader to guess why, and what that says about what Airbnb thought of their complaint.
2. We had upgraded them to this unit because it was two miles closer to the school they wanted to be near. When they said they detected a smell of smoke, we offered them at the _same_rate_ a twin to the unit they _originally_ rented, just two miles away... which was absolutely brand new, newly painted, new carpet, and had _never_had_a_guest_stay_in_before... and they refused! (We also offered the alternative of a two bath place, which would have cost $25 more per night.)
We hope you will consider the other several hundred reviews we have on the site. Thanks for reading. Scott and Jenna