As you can see from other reviews this is the first time anything like this has ever happened. There are a few untruths in your feedback.
1. You were not 'accused' of taking the towels. My message to you was to ask if they had taken them accidentally. which I would have then asked if they could arrange to post them back or pay to replace them. To this message I received an aggressive response. Asking myself and my cleaner to check our inventory and accusing us of essentially trying to scam money out of you. I really don't want or need to enter into any bad feeling with any of the people who stay in my house and I have often posted stuff back to people who have left things at the house such as phones, clothes, toys etc.
This is the first time anything significant has ever gone missing after a guest has stayed. Its unfortunate but the towels certainly didnt go up in smoke overnight and my cleaner has checked her inventory several times. The messages that were sent between us were reviewed by airbnb who could see the aggression in your tone. this is why they were supportive in the compensation claim which had proof of purchase and the cost of the towels.
2. there was an attempt at discussion, however all you came back with was aggression, therefore I had to switch to going through the formal compensation process with airbnb. To which you had to have one final accusation of myself and my cleaner being dishonest.