This is Elizabeth, the apartment owner. Angelica and Antoine are my neighbors who have been very kind to me since I bought the apartment, and Angelica is my co-host.
John complains that he received "almost too much information about the check in process", and what this means is that both Angelica and I sent him an email, and I also sent him a text with pertinent information since I was worried he may not have internet access on his trip across the lake to the apartment.
The guest prior to John broke the living room window, and both Angelica and I apologized to John about this situation since it may upset some guests. I also needed to receive a quote to file a claim for compensation for the broken window, so Angelica contacted a window repair man who told Angelica he could come by at short notice to look at the problem. Angelica told John that this would require entering the apartment for 5 minutes so he could assess the damage and come back to repair it before the next guest arrived. The apartment has 2 bedrooms with ensuite bathrooms and a terrace in the back. Angelica suggested they could just stay in the back of the apartment for those 5 minutes if they like. According to Angelica, John became rude and refused entry. I believe this was John's prerogative, but it is certainly unaccommodating to us since we were placed in a bad situation and I had to pay the man for his visit. Fortunately, the repair man was able to repair the window quickly before the arrival of the next guest (who has been totally delightful).
John then requested that he leave early, so Angelica wrote him "Elizabeth voulais savoir que vous puissiez au moins payer une sur les deux !!! Car cela empêche une réservation et engendre des frais ! Merci Angelica". This translates: "Elizabeth wanted to know if you can pay for one day out of two that you are shortening. Your shortened visit means we lose a reservation for the weekend. Thank you, Angelica" John responded "Yes, that's reasonable, thanks." I note that one day costs 80 euro, so it is mystifying that John has no recollection of the mention of an 80 euro fee, since he had already agreed to pay it. When I heard that John had been difficult with Angelica about entering the apartment, I decided that I preferred that he leave as soon as possible, and thus agreed to refund him my entire fee for 2 days, although I was under no obligation to do so. I only asked that he leave cash for the cohost, and I wrote him the following email:
Elizabeth: "Hi John. I sent you a text so you can respond to one or the other. In principle, it is easiest if I can refund you 80% of the 2 days that you want to shorten the stay since I have already paid the co-hosts their 20% split. If AirBNB can do the refund for the 2 days great, but then please leave me cash for the 20% I have already laid out. Does that sound reasonable? Thanks"
John responded: "Hi Elizabeth Sure, no problem, 80% would be fine. We plan to check out by 10-11am on Friday."
Friday I texted him: "John. Please leave 30 euro cash in the apartment(,)clean according to house rules and depart by 11." John responded "What is the 30 euro for?"
Elizabeth: "It's the 20% cohost fee that I already paid and I refunded (you) 100% (of my fee). Of course additionally I am unable to rent the apartment this weekend" John: " I see,ok. I thought the refund was already 80%." I responded that it was not, I had already refunded him my entire portion of his fee. Thus, I am at a loss to explain how John could not know about the origin of the 30 euro fee that I requested since we had discussed it over and over.
Later I had to text John special instructions about where to take the recycling and garbage, although it is written in English in the apartment and at least 50 other guests were able to find it without added assistance. This apparently still was not adequate, so John placed his garbage and recycling in the hallway outside Angelica's door, and also left the 30 euros in the hallway and left. I note that sometime he later removed the trash, but I interpret his behavior as antagonistic and not the actions of someone who is afraid of being "yelled at".
I lost at least 110 euro by agreeing to host John, and thus I agree with him completely that both of us would have been better off by his staying at a hotel.