Thanks for your review Courtney, it's always great to receive feedback of any kind so improvements can be made wherever possible however I must respectfully say that your review is not only inaccurate but also entirely misleading.
I've had only 5* star reviews for the property over the past 4+ months. I do stay at the property also and clean the bathroom and kitchen daily. The property is in an amazing location and as a result it's booked out 100% of the time, even in the winter.
Interestingly, at the same time you stayed I had another Airbnb guest in the other room that loved the place so much she extended her stay by 4 days! It would therefore seem that your interpretation of reality is the opposite of the other Airbnb guest staying on the same dates and in direct contrast to the 100's of other positive reviews I've received.
I can also appreciate that you were 2 very young girls travelling alone, you left home for the first time to travel to the other side of the world from the UK, so I can also appreciate if you find everything you see as terrifying and unfamiliar. That is certainly the impression you gave me and the other guest.
I asked what time you would like to arrive but there was no communication from you so I went out for the evening just prior to your arrival at 7pm, I apologise that I have a life sometimes. If you do not tell me what time you will arrive then I am not always at home waiting for you. I gave you the code instead. I was not far however, when you called I came straight back to the house to address any concerns that you had and was available anytime throughout your stay.
The Door is perfectly secure and we are in one of the safest neighbourhoods in Sydney. Not only do I have absolutely no idea what you were attempting to refer to, but also, no other guest has ever mentioned anything of the sort!! The bathroom has white tiles so you may occasionally see a hair on the floor between daily cleaning. I'm sorry I cannot be the housemaid 24 hours a day :)
I wish you all the best with your onward travels :)