We are shocked that you feel this way. The property was full all summer with very few issues and complaints. The pictures are of the exact property and square footage is available. The condo is sold as a moderate property in a great location, within walking distance to Lake Tahoe. The property does only sleep 6 people which is less than the 9 people that we noted when we went over to assist with a small sink leak. This may have contributed to the condo being too small. We did respond immediately to issues and tried very hard to remedy what we were told about. We were quite surprised by the number of issues you noted when trying to get a full refund. Most were never mentioned to us when we could have easily remedied them. We did take some of your feedback into consideration and put up extra signs to make future guest stays more comfortable. We also added some kitchen utensils and replaced a remote that went missing after your stay. We hope that this review doesn't deter others from having a wonderful stay like so many did before your stay. Though it is not a luxury property, it is a comfortable, clean and convenient condo.