Entire home/apt
14 Guests
5 Bedrooms
9 Beds

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$110
Per Night
Per Month

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About this listing

Working Guest Ranch with the most incredible view- at end of the road on top of the mountain where you see everything Arenal. House is super set up and always clean. Experience local life culture and nature in one spot. Great choice for the children.

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Guest Ranch house-Peaceful and forever green- sits high spot with endless views.

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The Space
Property type: House
Bedrooms: 5
Bathrooms: 3
Beds: 9
Check In: 2:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: No Charge
Cleaning Fee: $35
Security Deposit: $150
Weekly Price: $700 /week
Monthly Price: $2500 /month
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
2 nights minimum stay

Feel the connection?

44 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
August 2015

August 2015

July 2015

July 2015

July 2015
Charles
Response from Charles:

Dear concerned readers,
I appreciate this review and certainly learned an important lesson. Both of us should have communicated better !
We , of course, clean thouroughly and change linens , which is always on our top priority list. However, we will continue to improve . It is possible a bug happened onto one of the seven beds during the day, and although the jacuzzi was cleaned our maid must have forgotten to power the jets beforehand, another lesson learned, no forgetting.
However, in all fairness , Kelli withheld some important facts when it came to the business about the horse tour bill.
What really happened was one gentelman, who spoke fluent Spanish by the way, told my brother in law Adan ,who was the professional guide, that the $100 offered was a ' propina' or tip. He made it clear that it was meant for him alone. In fact repeated several times, in perfect Spanish , 'not give it to Charlie and that it was for him and his family'.
Fantastic , both Adan and I were pleased that they enjoyed the private tour so much. It was a generous expression and greatly appreciated, and
he thanked them on several occaisions during their 4 day stay for being generous tippers . They accepted his acknowledgement and said nothing about any confusion or attempted to correct our perspective at any time thereafter.
All well and good up to that point. I presented the itemized bill ,at checkout, which is standard practice . This is where it got strange!
They hesitated or refrained from paying for the tour! The gentelman's wife told me directly that what they had given to Adan intended to cover the ride (90) which would leave a 10$ tip . Perfectly understandable , said I would tell Adan, no worry, and took off the charge. I considered it a simple case of mis understanding and they said they had a super good time and left without paying for the horse tour... I did not expect them or anyone to pay twice. Who does that?
SO I went back to Adan and we discussed it more thouroughly. He was not adamant about anything, nor was I . We don't work that way. He simply recounted his conversation with the husband ,which was contradictory to what I had been told by his wife. I just wanted to clear up the situation and accordingly followed up with a courteous and respectful email asking them what was their true intention, due to the fact that I was told two stories at the moment they were leaving. I expressedly said 'whatever their wishes were both Adan and I would be fine either way , just to please let me know what to do. ' One person saying one thing the other another. What was I to do?
They wrote back saying to leave the $100 tip with Adan and they would pay for the tour when they got home, which they did, and again with our profound thanks. That was the solution they proffered. I only acted upon their direction and did what they clearly told me to do. They could of easily said otherwise and that would have been just as well. It didn't matter that much to us ,really. It was not a big deal at the time.
To set the record straight, Adan makes a good living, doesn't have a car because he doesn't have a license to drive and futhermore doesn't want one. He could afford one if he wanted, again they presumed wrongly that he is poor. He makes above the standard pay and I provide a profit sharing plan for his future retirement , as well. He owns farm property and a house in Nicaraugra ,free and clear, and has savings in the bank. Of course ,these guest would have no knowledge of this and they jumped to a false conclusion. We have worked together for years , he is happy and so am I. He is family and lives on the farm . He and his family share in the bounty of the harvest.
Now, and in this public forum, this person chooses to denegrate me when I only responded reasonably to a situation they, in fact, created. Therefore, I am obligated to respond publicly if only to let future guest know it was an honest misunderstanding . In retrospect both the guest and myself could have communicated better. Please do not let this unfortunate story be a determining factor on your contemplated stay at Parrot Hill. We work very hard to please and offer first class accomodations. We are in tune with travelers , attentive to their needs and desires. We get it !
Over 35 + 5 star reviews and other comments herein posted attest to this. This vacation guest ranch is our family livelyhood , being our full time endeavor . Sometimes we may make mistakes, and the insect kingdom may not cooperate, but collecting a reasonable price for an admittely wonderful tour is not one of them.
I will take this matter to heart and make sure it doesn't happen again.
Yours truly,
Charles Keckler

July 2015

June 2015

June 2015

About the Host, Charles

Charles
Costa Rica
Member since September 2013
Response rate: 100% (past 30 days)
Response time: within an hour

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Superhost

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