Ciao Grace, i never welcome people in rough, on the contrary i spent at least 25 minutes with you at home to show the house and brief on everything, except for the gas tank (all my apologize for that by i was sure the mad opened it). I tried to reach you all day by texting you and phone you but the number you published on airbnb was off. It's not easy for me organize my agenda if i don't have any signal from you, even the days before. What i truly suggest, especially when in travel, to get an internet coverage so you can communicate to your host. When you called me the first time (around by 7.30 pm) i was welcoming other guests and i messaged you back to let me call by your driver. The extra costs are all listed in the announce including the additional costs for late ck in. I explained to you all the extra costs on your arrival and listed them on a sheet and reminded you them on (Hidden by Airbnb) the evening before your leaving day. As we are the agency in charge and not the owner we have to put all the extra costs in a separate management. I hope to meet you again on the Amalfi Coast, Laura.