We are quite surprised with your review. Our pictures show exactly how the place is. The outdoor space is very big the house is a normal house with 2 bedrooms and a normal living room.
What you call the broken tiles, is because you are on a pine forest, and no matter what we do nature always finds a way out. The broken tiles as you say are the roots forcing is way through up, and thus making the tiles break. This only happens in a few places taken into consideration the enormous space you have outside, and our welcomer warned you about this.
Regarding Carlos, he sent you lots of messages exactly because he was attentive to your need. You requested the bathtub to have a plug on one evening, and on the following day you had already the plug there. So we don't understand when you say "Only after a few days". It was the day after because you reported the problem in the evening. Also, no excuse was given, we just explained you the cause of the problem.
So we really don't understand the lack of passion you are talking about, and we do regret that your stay was not the best possible,