Difficult to understand why we received so low review. We bought this Cambridge house in the best possible Boston location. On the one hand everything in Boston is nearby, even in the walking distance – major universities, leading hospitals, beautiful Charles River views, Red line subway and Boston historical places. On the other hand the surrounding is extremely quiet, the terrace is a short dead end and there is a neighborhood park nearby. About a year ago we completed the entire house renovation adding 6 full (with bath tabs or shower) bathrooms, so now every floor has 3 full bathrooms. We installed central heating and Air conditioning system. Almost every room has a kitchenette containing a portable fridge, electric kettle, and a microwave, and that is in addition to every floor full kitchen with a washer and dryer. All mattresses and box-springs have been new and we bought only spring mattresses. All floors have been sanded and refinished. For this particular house (MIT, Harvard …) the reviews have been great, better than for our other properties. From 76 ratings we have received 67 were excellent and good ratings (most of them were excellent – 45) and that is about 90%. And, we never got so low rating before.
We did not do anything different for the lady, cleaned the room thoroughly, prepared all essentials we promise. During her very short stay the lady did not ask us about anything, the discussion was about the type of this place. We even voluntarily gave the lady a very questionable discount she did not ask for , because the thorough cleaning was a little later during the arrival day due to the same day check-out and preliminary agreement. On the picture you can see a set for preparing food – the portable fridge, microwave and electrical kettle. The previous guest moved the electrical kettle to the shared kitchen and on her departure the lady pointed to this fact. However we could easily move the kettle back if the lady asked.
The only reasonable explanation for the lady so low review is not understanding of the Boston housing conditions. I remember that in 1992 I moved to the Boston area and rented a large new 2 -bedroom, 2 – bathroom apartment in the Norwood Gardens apartment complex with beautiful landscaping and even a swimming pool. The price was $800. At the same time in 1992 my friend, a visiting professor in the Harvard University, rented a tiny apartment near the university in the old house for $900. At that time I was quite surprised but now I understand the value of living in the expensive central area especially taking into account the difficult Boston commute.
A lady declares that you could find better place. For example let us consider the place she stayed before in Somerville (https://www.airbnb.com/rooms/377775). Probably, a nice room with fancy furniture but it is in much cheaper area, much further from the major points of interests, the only university nearby is Tufts university, and now it costs 25% more. In this comparable the hosts do not offer the bathroom and the bedroom as one place, so a guest needs to pass a common area to get to the private bathroom. In our place the full bathroom is immediately attached to the bedroom – convenient, is not it? Even the lady mentioned the high quality of the bathroom.
So, from the statistical point of view the whole lady review is an outlier (Website hidden by Airbnb) and future guests can easily disregard this opinion. Before booking please look carefully at the description, pictures, the apartment plan and if you come and do not like something – apply to us immediately. We are with you.