It´s a real shame that you and your messy daughter have to say these outrageous lies about what happened during her stay. You know well this is not the first time Holly had a bad review about her habits and lack of cleaning and education.
She came on midnight of Dec 22th, and me and my puppy left the apartment from Dec 23th to 30th, so she was here by herself. When I came back home on the night of Dec 30th my kitchen was all dirty; the stove had big brown stains, she did not wash the dishes, pans and the coffee French Press for a whole week. She spilled something on the stove and never cleaned it. Unwashed pans at the dish drainer and other one dirty at the stove. The ashtray filled with cigarrette buds, trash everywhere at the kitchen, and a burned teflon spoon. The glass of the Coffee French Press all stained because she did not clean it ever. You saw the pictures!!!
The cleaning lady fee is included in the room cost and she came three times during Holly´s stay, but every time she came, Holly was sleeping and never answered the door, so she could not clean the room (which by the way, smelled something between vomit, wine, beer, and dirty feet). What I charged you for (and you know that), was the cost of the burned spoon and for the kitchen and pans conditions when I came back on Dec 30th.
When Holly left the room I asked for the two new white towels that I gave to her; she pulled them out from the bottom of the bed, all stained in brown.Since I had washed them 3 times and the stains don´t come out, I asked you to pay for them, and also offer you to keep the stained ones, so I could buy for some new ones.
Finally, what you said about the “yappy dog” is also a lie because the description says I live with a small dog, and I also mentioned this before you reserved the room. However, the dog was at the apartment only during Dec 23th morning and it came back home after Holly left. So it´s not true she had to deal with it.
I am not an “inexperienced host”. On the contrary, I have good reviews around the apartment conditions and myself. Whom really should not use Airbnb anymore is people like you and your daughter. You don´t have any respect.
It´s really sad that you and Holly behave so badly and have to lie about hosts that are doing their best when they offer their homes.
I hope you both can do better with future host.