Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Sparkling clean12 recent guests have said that this home was sparkling clean.
Self check-inEasily check yourself in with the lockbox.
Well appointed holiday home very close to lake and cycle/walking track. Easy cycle/walk to town and close by to park for kids. Very tidy throughout with large deck and cosy corner with cushioned seating on deck. View to lake and mountain from deck.
Laptop friendly workspace
1 queen bed
1 queen bed
3 single beds
Not safe or suitable for infants (Under 2 years)
Not suitable for pets
No parties or events
Check-in time is 2PM - 10PM
Check out by 11AM
Self check-in with lockbox
Step-free access to the bedroom
The location was great, just a short walk to the lake, a few shops, and the house had a great view. Otherwise there were a lot of minor disappointments: * The house needed a thorough cleaning: there were a lot of spiderwebs on the ceilings, dead insects in the light fittings, an…
Response from Lisa:
We are very new to Airbnb so really appreciate your feedback. There are a number of things we’ll take from your review and correct/improve. With regards to the linen cost being an unpleasant surprise we were simply trying to offer it as an optional cost. We could see that other Hosts in the Taupo area were doing the same. We don’t want this to be a problem going forward so have now changed our listing such that the nightly cost includes linen (as opposed to it being an optional extra) but in doing so we have needed to increase our nightly rate a little. With regards to the Kayak keys not being available we have now hidden a spare set of keys at the property, which should prevent this from happening again. With regards to shower supplies we have not ticked this as being available for our listing. Our thinking is that most people prefer to use their own shampoo. We will always ensure there is a dispenser of quality Hand Wash and Body Wash, but don’t intend to provide shampoo. With regards to the BBQ we have now instructed our cleaners to check (and clean) the BBQ as part of their routine. We really do apologise for this. We do hope people clean the BBQ after use but won’t rely on this occurring. With regards to the house needing a thorough clean - we are very house proud people so find this comment upsetting. We appreciate that small flying insects are common place in Taupo, particularly at night, as they are attracted to the lights. We have now instructed our cleaners to double check the windows sills, light fittings and ceilings. I can assure you the house is professionally cleaned after every use. All kitchen surfaces are cleaned, all floors are cleaned, all kitchen appliances are cleaned, all bathrooms are cleaned.
Response rate: 100%
Response time: within a day
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