I am very sorry to hear that you were not satisfied with my apartment. I regret that I did not state in the description of the listing that the apartment is located on the 3rd floor. I did not pay attention to this important detail, because all apartments in Amsterdam city center have steep stairs. It is a good lesson for me to clarify this for my listing!
Also, my sincere apologies that my cleaner had a delay and did not prepare my place before you arrived. I always want to make sure that my guests are accommodated in a clean and freshly prepared apartment, it was absolutely not my intention to disappoint you. If I would have known that my cleaner is delayed, I would have informed you accordingly.
As a conclusion, I make sure to put in the description of the listing that the apartment is located on the third floor. And that the cleaning crew is on time.
My sincere apologies for the inconvenience!