Dear Kevein, thank you very much for your feedback. While we are glad to know you enjoyed the location and checkin, we are sorry to hear you were disappointed with certain aspects of the flat itself. The flat is as-pictured and described, so if you were expecting extra amenities or decorations, we are afraid your expectations might have been set too high. While we have not received complaints in the past regarding the comfort of the beds and we understand that each guest has a different definition of comfort and the type of mattress they like. Unfortunately we only have 2 sets of keys at this time so we can provide you with 1 set maximum. A 2nd set must be kept by us in case of an emergency or if guests lock themselves out for example. We are sorry if you found the 10:00AM departure time to be a little early but we like to ensure that we have enough time to clean and prepare the flat for the next arriving guests. Should you require a later check-out, we suggest to reserve and extra night. Alternatively, your luggage can be stored in various locations around the city.