My name is Manos Dafermos and I am the property manager of this villa. First of all I would like to thank you for taking the time and sharing your experience here with us even though from what i read, it was not the best experience you had.
First of all before coming here we were straggling to get in touch with you (5 emails) in order to send you directions and check in details such as the person that will be waiting for you, but with no luck. So we referred to airbnb to get in touch with you but even them, could not find you. Finally one person from your group did contact us one day before coming here, but I suppose she did not pass the directions that we send her to you. If our communication was better, then you would not have a difficult time to find the property as our past guests did.
As far as cleaning, when someone books a property, they must read the house rules which in this case it stats clearly:
‘’Housekeeping: There is no daily housekeeping service. We do have cleaning and linen changed every 3/4 days. While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. We suggest you bring beach towels. We do not permit towels or linens to be taken from the units. In Any case if you wish for the villa to be cleaned more often, it’s possible for an extra charge.’’
So we do not have every 2 days cleaning as you though and in your stay of 6 days, correct there was cleaning 1 time
Last but not least, this is a villa located 30m from the beach, 10 minutes’ walk to 2 local restaurants, 15 minutes’ walk to a local supermarket and 200m away from the local bus stop that runs every 30’ to the main city of Rethymno, so location would be something that I would have to disagree with you as our past guests loved the location
I would like to thank you for choosing Irene villa for your holidays and i am truly sorry again if your experience with us wasn’t as good as most our other guests. I've left you already my email and I would be happy to discuss the matter more with you personally if you want to.
Thanks in behalf of the CreteVillas4U team