To all prospective guests:
We do our very best to accommodate any reasonable requests of from guests including early check-in, bag drop-off, luggage storage, etc. but unfortunately this is not always possible. In this particular case, we were unable to provide a requested 6.00am check-in as the previous night's guests were still to check-out that morning and, despite any suggestion otherwise, the apartment and linen is ALWAYS professionally cleaned and laundered between stays.
This guest has chosen to vent their frustration at not being able to check-in early through a review based on false, misleading claims that do not accurately reflect their experience. Please see this review for what it is, and be assured that:
- The apartment address is provided to you by Airbnb upon booking.
- We follow this up a few days before your arrival with detailed directions and photographs of how to find your way here.
- The apartment and linen is professionally cleaned between stays, and we provide fresh towels to all guests.
- We provide guests with Level 15 TOG rated duvets (the warmest available) and you are always welcome to adjust the heating to suit your needs.
- We utilize the guidebook feature on our Airbnb listing suggest many great places to visit in London including local attractions, restaurants, bars, pubs, etc. We are also glad to offer our own personal recommendations and provide brochures and maps of London.
- Finally, while the bathroom is shared, we leave for work each morning by 8:00am and are happy to accommodate your schedule.
Thank you for your understanding, we look toward to welcoming you and your companions soon :)
Libby & Jordan