Dear Hagit, it's true that in my flat there are not the things you wrote, but this was already clear when booking, if you had read the list of services in my advertisement. We've also tried to meet your requests, asking for the installation of Wi-fi, that unfortunately will be ready just next week.
As for the cleaning, we are sorry that these have not been up to yours expectations, but in the summer months we host many travelers, and we often have check-out and check-in on the same day. This means we have little time to make complete cleaning, but we will undoubtedly do our best to improve. We hope, however, that no one else leaves us waiting for an hour out of the house, missing from the fixed appointment for check-out and taking valuable time for cleaning.
Neverthless, we wish you a great journey in Italy.