I appreciate Lucy's comments and am so pleased that they enjoyed the kitchen, location and hot tub so much. I had no idea that not having locks on our bedroom doors and else where was even an issue as this has never been mentioned by any one before, but we can definitely look into that. As for Kitchen space of course the cupboards were full with all of the implements left for guests to use including many condiments, spices etc that they are not required to purchase as they can have (Website hidden by Airbnb) why that appears an issue I am not clear. We made a point of leaving much closet space and wardrobe space for Lucy and any guest, but apparently not enough for their needs, so we will reassess that in future. The web site does show that although we rent the house, it is a shared space to a small degree and although we live in the back apartment we as hosts will be hanging coats for example n the front hall and are visible from time to time. We offer much privacy and this works well as a Airbnb model for most people but Lucy and family truly needed what we could not offer. It is important therefore to read websites completely. I can see their confusion over the availability of laundry and as most guests never use laundry this has never been an issue before. So I will put on the web site that laundry although available is actual a common area. Lucy failed to mention that they set our thermostat at 90 degrees and damaged our furnace. Coming from Dubai they likely wished for more heat. The repair cost about $150. But we absorbed that cost. I applaud Lucy cooking and serving food from our kitchen for her family and guests and seemly they had an excellent visit, but likely they should book a location that truly has no common areas, where they can set the thermostat at desert settings and have more room to spread out. Clearly we did not meet all of their needs. Our concept of airbnb is having some limited contact with our guests. It has been a model that has served us well as Super Hosts. We take Lucy's comments seriously and always strive to improve what we can offer our guest, now and in the future.