About this listing
If you want to be in town and want to enjoy a relaxing atmosphere this Oasis is located at short walk to center of town in a quiet private & secure neighborhood. The amazing decorated garden with fruit trees & inviting pool & jacuzzi are the highlights of this beautiful home
what makes the house unique is the location and the private swimming pool & jacuzzi, it is very difficult to find such thing near Antigua. The house is very private and secure and a the same time close to everything, just a short walk to restaurants, hotels, art galleries, museums, and more...
The house is a unique place to stay in Antigua, enjoy this luxury of Private Swimming pool & Jacuzzi and a beautiful garden to explore.
Interaction with Guests
We have 24/7 concierge service in case you need anything we are just a call away or you can visit us at our office location.
This house was gorgeous and exactly as described. We would stay here again without hesitation. Our group of 4 adults (phone number hidden)) and 2 kids (12, 9) thoroughly enjoyed the serenity and beauty of this self-contained, private home. The gardens are stunning. We are from the USA, so things are quite different for us in Guatemala. If you understand those differences at the outset, you will enjoy this home. We made efforts to respect those differences, such as conserving water, electricity and waste as much as possible.
Our flights were delayed considerably, we emailed and were accommodated with a much later arrival time. Jose was courteous, helpful, and gracious. He speaks very little English, but we are conversational in Spanish and had absolutely no problems. He was always available but somehow rarely visible.
The walk to Central Park was about 10 minutes and quite pleasant. Tuktuks are an option, but we never once took one; instead enjoyed the walk and scenery of volcanos, lush gardens and friendly passers-by. There is a Cafe a few blocks away on 5a Ave and a small store/Cafe a few blocks beyond the cafe on 5a Ave. We frequented both for last minute items or short getaways over our stay. Only once did we stay our past 6 PM, and even then, opted to walk home. There is an abundance of taxis and tuktuks available at the Central Park, should one be desired. The kids loved unfettered access to the pool after our various explorations, hikes, and adventures.
We only had a few questions during our stay that were not addressed in the information available onsite. We called the office on our local cell phone. Jose helped with lighting the pilot light on the stove. The only issue which was not resolved was internet. We were never able to access internet from the house and reported it to the office within our first week. We developed a routine of relying on local businesses (cafes, restaurants, hotels, etc.) to access internet. This served us well as not having internet at home helped us enjoy our surroundings and each other. PLEASE do not let this one tiny issue keep you from enjoying the beauty of this private house.
We were notified of potential renters by Jose, who wanted to view the property during our stay. This is a normal occurrence for long term renters, but we wanted to mention it. It was not disruptive to us, but this may be encountered during your stay.
If we are ever back in Antigua, we will definitely stay at Casa Oasis again!
This house has an amazing view and a wonderful garden. However, the house interior is very old and run down and I felt it was below the standard I was expecting and paying for. It seems as though the owners are trying to save money by not investing in any basic household goods and furniture, such as decent sheets, mattresses and dinning room chairs. Three of the mattresses I slept on were very uncomfortable/broken inside. The dinning room chairs were very uncomfortable due to overuse (the seats were pushed through). The house was very dirty when we arrived, and we had to ask our cleaner to clean it throughout. The main bathroom toilet seat was broken when we arrived, and our shower drain was blocked the entire time during our stay.
When I wrote to complain to the house owner about the problems we were having he replied with a number of complaints about me and my family which I felt were unfair and unprofessional. I have re-read my email and I do no think it was unreasonable to complain about the state of the house.
However, after I received the negative email from the owner I no longer want to deal with him at this point so my wife and I had to put up with the problems we wrote to ask to get fixed.
I think it is most unfair that we have had so many problems to deal with, starting with a dirty house, which is most unsatisfactory and surprising. Having to clean the main bedroom bedsheets on day one due their smell is not to the standard we expected based on how much we were paying for the house.
The frustrating thing is that this owner has a very strict cancellation policy so you have no ability to make any demands. The photographs of the house do not show any of the details that we experienced on arrival.
However, we did enjoy our stay at the house. The pool and jacuzzi is great. And the staff working at the property were very kind and helpful. But we would not recommend it to our friends and family, simply because of the run down goods in the house (cheap knives that break when you cut bread), three elements working on the stove. Yes, these are small things but they all add up to an impression of frugality, which is ironic as it is a well-designed house with a million-dollar garden and view. And you do pay a fair amount over a 2.5 week stay. Especially when you compare this to hotels in the Antigua.
First of all you are totally wrong about who you rented the house from, you rented the house from Antigua Rentals & Services, we are a company located in Antigua Guatemala for more then 8 years now renting houses for families and groups
From the moment we rented the house to you there was an extensive set of questions and then more questions and we answer all of them to your satisfaction, even before booking you requested your father in law to come and view the property and when we arrive to the property and we where waiting for the guardian to open your father in law in a very rude way got into his car and drove away screaming he dont have time to wait for the guardian to come open
We where in contact with you before arrival and requested information on arrival hour but you never answer back, then we receive a call from your mother in law explaining that she rented the house and with very bad attitude started to complain (over the phone) about every possible thing
I call your mother in law myself and could understand this is the type of people that look for problems, first complain was why to pay for the day if we only let you in at 11am, this is our policy and we explain her about the situation but she kept complaining, we had a group that was suppose to check out the day you check in and because of your mother in law request we brought additional cleaning staff and requested the group an early check out, you or your family never call during the day you where supposed to check in (Sunday) and then during Monday when you show up at the end of the day the first complain is why we where not there to welcome you, this is very unfair, a simple call could have made this very simple but your family was not fair to call and advice
On arrival we start receiving a list of complain and problems and another list of things that you need, we send all the items you requested but you dont mention this on your review, we even send a desk and office chair for you to work, not even a thank you, after we send several times people from our office to check the situation with you we never hear back so we understood that you where set
I need you to take a minute to understand, I been renting this specific home for several families and groups in the last years, probably over 60 families rent this home from us, in addition we rent and care of more then 100 properties in Antigua and we also operate a travel agency and we work with the best wedding planners in Guatemala to attend weddings and events, we deal with
hundreds of clients and as hard as it is in a third world country we try our very best as humans to attend clients in the best possible way and make sure our clients are comfortable at the properties we rent
I dont want to disrespect you and your family but you are very problematic people that complain too much about everything, human satisfaction is not our business and if people have problems being happy and satisfied this is for a professional to help, we can compare the guest we had before in the property to you and understand in a moment that the problem is not the house, its the guests
I deal with all kinds of people on a daily base and we do our best as people and we always try to find the ways, we are a family own and operated business and we work hard to accommodate guests and so we accept critics but we are aware that in this case the problem is not on our end, please note that the guardian explain that your family requested the jacuzzi to be heather ALL THE TIME during your stay but no one EVER use it, this is very unfair, Jose, the guardian been there with the family for several years and its the first time he complain about the guest, first time a guardian tells me this people where demanding and impossible to work with
After your departure your in law Miriam Montoya (who claims is a property manager) come over to the property with a friend and she wanted to show the house to her friend or family member, the house by then was not rented to you and the owner was there, she was surprise when they knock on the door and she was nice to let them in as she didn't know what they wanted, she claim she wanted to show the house for her friend for a future rental, she didn't contact me or the office, she obviously wanted to go behind my back, her words according to the owner as that the house is amazing and they want to come back and rent again... who can understand???
In any case the owner call us and explain she dont want to rent the house to this kind of people, specially after the report she got from the guardian and our company, my question is very simple as when you write this very unfair review our company and families may have less people renting the house base on your comments, the house is exactly what we offer, the pictures show the same furniture we have there and we dont promise or offer anything we dont have there so if your expectations where higher I advice to make a better research and find a high end property for rent, you rented a house with private pool and jacuzzi, all utilities included for less then $130 a night and on top of all we did to make sure you are comfortable we end up receiving more complains...
Its very frustrating as about 60 or more groups before you never had such complains, I advice to be more humble and human, we live in a much complicated society and changing world and people need to work together to make the difference and achieve good results, complaining is not the answe
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About the Host, Monica & Hernan
For the past 8 years we been working on vacation rentals in Guatemala, we specialize in Antigua where we have our company (Antigua Rentals & Services), our life and two amazing kids.
We are a family owned and operated business located in Antigua Guatemala. We specialize in travel arrangements and accommodations for individuals, families, groups or missions visiting Guatemala and we provide first class Destination Weddings services in Antigua. We work with the most experienced and professional companies to ensure quality and reliable services for our customers satisfaction.
If you have any question or need something else we are happy to help our clients and more happy that you choose our amazing country to explore.