Entire home/apt
8 Guests
3 Bedrooms
4 Beds

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About this listing

If you want to be in town and want to enjoy a relaxing atmosphere this Oasis is located at short walk to center of town in a quiet private & secure neighborhood. The amazing decorated garden with fruit trees & inviting pool & jacuzzi are the highlights of this beautiful home

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The Space
Property type: House
Bedrooms: 3
Bathrooms: 3
Beds: 4
Check In: 10:00 AM
Check Out: 10:00 AM


Extra people: No Charge
Security Deposit: $300
Weekly Price: $1100 /week
Monthly Price: $2450 /month
Cancellation: Strict


Safety Features
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

2 nights minimum stay

2 Reviews

June 2015

May 2015
Monica & Hernan
Response from Monica & Hernan:

First of all you are totally wrong about who you rented the house from, you rented the house from Antigua Rentals & Services, we are a company located in Antigua Guatemala for more then 8 years now renting houses for families and groups

From the moment we rented the house to you there was an extensive set of questions and then more questions and we answer all of them to your satisfaction, even before booking you requested your father in law to come and view the property and when we arrive to the property and we where waiting for the guardian to open your father in law in a very rude way got into his car and drove away screaming he dont have time to wait for the guardian to come open

We where in contact with you before arrival and requested information on arrival hour but you never answer back, then we receive a call from your mother in law explaining that she rented the house and with very bad attitude started to complain (over the phone) about every possible thing

I call your mother in law myself and could understand this is the type of people that look for problems, first complain was why to pay for the day if we only let you in at 11am, this is our policy and we explain her about the situation but she kept complaining, we had a group that was suppose to check out the day you check in and because of your mother in law request we brought additional cleaning staff and requested the group an early check out, you or your family never call during the day you where supposed to check in (Sunday) and then during Monday when you show up at the end of the day the first complain is why we where not there to welcome you, this is very unfair, a simple call could have made this very simple but your family was not fair to call and advice

On arrival we start receiving a list of complain and problems and another list of things that you need, we send all the items you requested but you dont mention this on your review, we even send a desk and office chair for you to work, not even a thank you, after we send several times people from our office to check the situation with you we never hear back so we understood that you where set

I need you to take a minute to understand, I been renting this specific home for several families and groups in the last years, probably over 60 families rent this home from us, in addition we rent and care of more then 100 properties in Antigua and we also operate a travel agency and we work with the best wedding planners in Guatemala to attend weddings and events, we deal with
hundreds of clients and as hard as it is in a third world country we try our very best as humans to attend clients in the best possible way and make sure our clients are comfortable at the properties we rent

I dont want to disrespect you and your family but you are very problematic people that complain too much about everything, human satisfaction is not our business and if people have problems being happy and satisfied this is for a professional to help, we can compare the guest we had before in the property to you and understand in a moment that the problem is not the house, its the guests

I deal with all kinds of people on a daily base and we do our best as people and we always try to find the ways, we are a family own and operated business and we work hard to accommodate guests and so we accept critics but we are aware that in this case the problem is not on our end, please note that the guardian explain that your family requested the jacuzzi to be heather ALL THE TIME during your stay but no one EVER use it, this is very unfair, Jose, the guardian been there with the family for several years and its the first time he complain about the guest, first time a guardian tells me this people where demanding and impossible to work with

After your departure your in law Miriam Montoya (who claims is a property manager) come over to the property with a friend and she wanted to show the house to her friend or family member, the house by then was not rented to you and the owner was there, she was surprise when they knock on the door and she was nice to let them in as she didn't know what they wanted, she claim she wanted to show the house for her friend for a future rental, she didn't contact me or the office, she obviously wanted to go behind my back, her words according to the owner as that the house is amazing and they want to come back and rent again... who can understand???

In any case the owner call us and explain she dont want to rent the house to this kind of people, specially after the report she got from the guardian and our company, my question is very simple as when you write this very unfair review our company and families may have less people renting the house base on your comments, the house is exactly what we offer, the pictures show the same furniture we have there and we dont promise or offer anything we dont have there so if your expectations where higher I advice to make a better research and find a high end property for rent, you rented a house with private pool and jacuzzi, all utilities included for less then $130 a night and on top of all we did to make sure you are comfortable we end up receiving more complains...

Its very frustrating as about 60 or more groups before you never had such complains, I advice to be more humble and human, we live in a much complicated society and changing world and people need to work together to make the difference and achieve good results, complaining is not the answe

May 2015

This host has 48 reviews for other properties.

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About the Host, Monica & Hernan

Monica & Hernan
Antigua and Barbuda
Member since August 2013
Response rate: 90% (last 10 contacts)
Response time: within a day


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