Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Sparkling clean2 recent guests have said that this home was sparkling clean.
ElevatorThis is one of few homes in this area that has this feature.
My place is close to restaurants and dining and public transport. My place is good for couples, solo adventurers, and business travellers.
1 double bed
No parties or events
Check-in is anytime after 2PM
Check out by 11AM
Self check-in with lockbox
staying with bliss is human touch as we are staying on robotic way and the staff is also not cooperative. after staying 8days i was not happy with them
Response from Bliss:
It is such a shame to receive this review as we supplied an apartment as requested that was clean and ready for guests. When you departed we have stained carpets and furniture and required a deep clean which involved moving our next guest to an alternative location. You also had unauthorised late check out, even after 2 conversations with 2 of our staff explaining this was not available. As you are aware we are currently waiting for feedback from Airbnb regarding your stay and the reimbursement for the issues.
Lovely apartment - well decorated, clean and everything works!! But 1 little flaw - it is sooo warm. We were very hot - big windows were a god send. Thank youuu for the lovely stay
Amazing location, everything I needed (CTFC Stadium and the town centre) was maximum 10min walking distance. The apartment was very clean, stylish and comfortable. Exactly what I was looking for whilst staying in Cheltenham. Excellent accommodation
Our stay was ok, but unfortunately we didn't think the apartment was anything special. We usually love staying in AirBnB apartments because you get a personal touch with the hosts and each place you stay in has its own character which is usually at least a little representative o…
Response from Bliss:
We are very sorry you didn't enjoy your stay with us. We are very concerned to hear of the issues with cleanliness. Had you called our office or out of hours mobile number we could have sent someone to the apartment to deal with this or arranged for you to stay in an alternative apartment. I know you spoke with my colleague regarding the parking and she could have arranged this for you. We do have 3 locations in Central Cheltenham (some of which are in quieter locations than the one you chose). The particular building you stayed in is a mixture of apartments run by us and private residents. We do not have all apartments in the building. Should you wish to return to Cheltenham again we would be happy to provide you with a 20% discount for another building (maximum of a 2 night stay). Please quote BA/19568 to claim this.
Location is fantastic, right in the town centre for all amenities. Apartment really clean, the pillows are awful though but I still slept ok, apartment is quite warm but there are plenty of fans to make it cooler.
Response rate: 93%
Response time: within a few hours
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