Entire home/apt
6 Guests
3 Bedrooms
3 Beds

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About This Listing

Be home in Marrakech, renting a complete riad to enjoy your stay in the Medina. 15 min by foot to Place Jemaa El Fna. Accomodation for up to 6 people in 2 suites and one additional spare bed. WIFI, Jacuzzi (heated) , terrasse, meals possible.

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The Pink Suite (2)

The Pink Suite (2)


The Space
Property type: House
Bedrooms: 3
Bathrooms: 2
Beds: 3

Amenities

Prices
Extra people: $17 / night after 4 guests
Security Deposit: $227
Weekly Price: $690 /week
Cancellation: Moderate

Description

House Rules

Availability
2 nights minimum stay
The Pink Bathroom

The Pink Bathroom

9 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
From Seattle, WA · April 2015
Vincent
Response from Vincent:

Hello Julie,
Great to hear you enjoyed your time in our Riad in Marrakech. We'll definitely share your appraisal with Fatima and Mostafa, as they are helping us to make our guest's stay a great experience.

Vincent et Maud

April 2015

From England, United Kingdom · February 2015
Vincent
Response from Vincent:

Beth & Joe,

First of all, thank you for our interactions and your respect of our place. You were great guests and we highly recomment you to any other Airbnb member. Thank you for this review that is so well-balanced in the description. We really like the "It provides an oasis of calm in a chaotic, culture shocking medina", which describes so well the place when you arrive in the Medina. Great to read you enjoyed your stay and happy to have made this possible with the help of Fatima & Mostafa !

Vincent & Maud

February 2015

From Nantes, France · December 2014
Vincent
Response from Vincent:

Tout d'abord, Maud et moi souhaitons remercier Morgane et Mathieu pour les agréables échanges que nous avons eu, et pour la teneur de leur feedback qui nous aide à surveiller la qualité des prestations et continuer à améliorer les services offerts à nos hotes. Petit détail concernant le couchage, nous disposons d'un lit d'appoint d'une personne et d'un lit d'appoint de 2 personnes que nous installons dans la pièce du rez-de-chaussée en fonction des besoins (5 ou 6 personnes). Et un ressenti général faisant état d'une jolie semaine sous le soleil de Marrakech en décembre dans un joli Riad bien situé nous encourage à poursuivre cette belle aventure avec nos hotes.

December 2014

November 2014

From Corbeil-Essonnes, France · May 2014
Vincent
Response from Vincent:

Julie,
Mon épouse et moi nous réjouissons de votre séjour agréable dans notre Riad. Merci pour votre confiance et votre commentaire factuel et positif. Nous ne manquerons pas de partager votre feedback avec Fatima et Mostafa.
Vincent et Maud

May 2014

From Woodland Hills, UT · March 2014
Vincent
Response from Vincent:

I was expecting this kind of review from Dave, as he threatened us to write the worst possible review in case we would call upon the Airbnb warranty to get part of the damages he caused in our Riad reimbursed. And there you go.

I will not make this answer personal, although I have my opinion about values such as honesty and taking responsibility for what you do. For the readers of this review, I will just mention some facts that give some perspective to what they just read.

The Riad was damaged after Dave opened a water tap to add water to the Jacuzzi, just before leaving the place to enjoy a walk into the city. Happy enough, when Fatima, the housekeeper, came in some hours later, she closed it immediately to avoid causing even more damages. I quote Dave in his communication to us when notifying us :"We were trying to heat the jacuzi but I think we did something wrong and now there's water in the area where the pump is. I'm hoping we didn't do any damage."
I took all actions to help to settle the problem as quickly and at the lowest cost possible. The plumber we know did come the same day, and the amount he asked to repair was 4500 Dirhams (405€). The two pumps did indeed stay under water due to the overflow and needed to get repaired (electrical part obviously). For those that are used to have a jacuzzi or swimming pool, it is quite logical to have the engines at lower level than the water, which explains the "hole" next to the jacuzzi, but in a separate and closed room.
I had different phone calls and mails exchanged with Dave and his wife, to help them out and also to explain them the costs of the repair, at which they finally tried to bargain to pay half of the costs. If I would have any doubt that the problem was caused by the installation, I would not have asked them any euro cent! (both Fatima and our plumber identified the open water tap as being the cause of the issue).

What Dave forgot to mention is that he first agreed to pay for the damages, but that he left the Riad after paying 2000 DHS (180€) to Fatima, which is a bit less than the half. What Dave called "he continued to harass us" is one single mail he got from me via Airbnb as they asked me to try settling this case directly before asking Airbnb to manage it. What Dave forgot to mention, is that he entered the Riad early in the morning the first day, without any additional costs, that he enjoyed the taxi service, the cooking of Fatima, and looking back at the review, I'm happy to see that there is nothing negative about the Riad, the privacy of renting a full house, the nice terrace, the two suites, the decoration and style …

Despite this kind of experience or encounter, my wife and I, together with Fatima, will continue providing the best possible Marrakech experience to our guests, in line with the positive comments of the other travellers we were pleased to host.

March 2014

March 2014

About the Host, Vincent

Vincent
Merchtem, Belgium
Member since August 2013
Response rate: 100% (past 90 days)
Response time: within a day

Trust

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