Spacious 4 bedroom, 2 bathroom apartment less than 1 mile from the beach at Ixtapa resort. Close to shops, restaurants, mini golf, a supermaket and a Catholic church. Great for groups and families!
5 nights minimum stay
We believe we were mislead into the quality of the accommodations as the pics were misleading. The bathrooms smelled of urine and the toilet leaked in the one room and we had to shut the water off completely. The other toilet seat kept sliding around and eventually broke. The bl…
Response from Juliet:
Dear Pat We are so sorry and surprised to read this review. We often stay in the flat ourselves and have rented it several times and never received a complaint. We did a full investigation of what happened: 1.The downstairs neighbour, who told you the area was unsafe & there were rats, is sadly a bit crazy. She hallucinates and often makes stories up. What she said is simply not true. The area is perfectly safe, less than 1km from the main Ixtapa restaurants and shops, and we have never seen a rat in 20 years of going. 2.We had the flat fully cleaned on the day of your arrival. You may remember that we rang you on the day of your arrival to ask if all was OK and you said yes – hence I am surprised by these comments. 3.The blinds and doors are indeed very old, but certainly not filthy/dirty. We feel that the price of the listing (very reasonable for a 4 bedroom flat close to the beach) reflects the fact that the home décor is very basic. 4.We note on our listing that the flat does not have air conditioning. 5.When you let us know that you were checking out we asked why and you simply said the place was dirty. When we offered to send a cleaner over you did not respond. Had we known what you perceived we would of course attempted to make things right. I am sorry about your negative experience but I feel that your expectations may have been incorrect and the mad neighbour misinformed you. The pictures fully reflect the state of the apartment and rooms. We wish you the best.
Quiero agradecer a mis anfitriones, la maravillosa forma en que nos atendieron, la recepcion fue calurosa y el trato siempre fue amable y cordial siempre, el departamento esta en buenas condiciones, y todo lo que nos ofrecieron nos lo cumplieron, esperamos estar nuevamente con us…
This host has 9 reviews for other properties.View other reviews