Ridgewood Lakes - 3 bedrooms Pool Home with Game Room
Free parking on premises
Laptop friendly workspace
Not safe or suitable for children (0-12 years)
Not suitable for pets
No parties or events
Check-in is anytime after 4PM
Check out by 10AM
If you stay here make sure you pull the furniture away from the walls and check behind it. We didn't do this until they day we were leaving to make sure no toys were left behind - and that's when we found a HUGE red ants nest right behind the couch! Also check the beds - one sm…
Response from Yann:
Dear Krone family, Following up on your Airbnb review and your previous e-mail from Decemb (Phone number hidden by Airbnb) , please find a copy of our previous answer here below. We find it very important to show our version of the facts, so that Airbnb users - future guests - and Airbnb staff can make up their own minds. But first, we would like to point out that the ants were no red ants. And the fact that you didn't see 1 single ant during the 7 days you were in the property (apart from the day of departure) proofs that the ants only entered the property shortly before you left. Here is a copy of our previous answer to you: 'The property has been cleaned properly prior to your arrival, and inspected by ourselves after. We have used our regular cleaners, they have vacuum cleaned all carpets, including behind the couch. No ants were found prior to your arrival. We don't understand why you would say that 'we don't seem too concerned' since we took the necessary measures right after you sent us your e-mail, December 30 at 8:56 am. Our cleaners came to the property at 10am and cleaned up the ants, and by 1pm our licensed pest control company had already been to the house. This issue has been handled professionally and rapidly. According to the professionals, these ants can build a pile like this in only 1-2 days. These ants are either attracted to food, or are drawn into a warmer house when outside temperatures suddenly drop. If you look at past temperatures, there have been some extreme cold nights between December 23 and 30. We cannot be held responsible for ants entering the home during your stay, but we did what was necessary right after you sent us your e-mail. All our properties are treated by a licensed pest control company on a regular basis, we have the necessary files to proof this. However, no treatment is 100% full proof, and ants or bugs can sometimes still enter a property. This has to be taken into consideration when traveling to a warm and humid destination such as Florida. Unfortunately, we cannot consider your comments about urine stains on the bed or around the toilet. Again, this property has been cleaned properly, and inspected, and no issues were found prior to your arrival. In any case, in the unlikely event there was an issue with the cleanliness of the property, this should have been reported right away and during your stay, not after your departure. Also, we met you in person at the property on Friday, December 29, and you told us everything was fine. We get very positive reviews about our management and about the cleanliness of our homes, including this specific property. We regret we could not get you an extra day, or a late check-out, but please remember that they are never guaranteed, and always on request. In this case we had new guests arriving on the same day, and housekeeping needed to start the clean at 10 am, to do a proper clean and have the house inspected by us by 4 pm.' Sincerely, Yann Horizon Vacation Homes.
Hi We are located in the Disneyworld / Universal Studios area in Orlando. We manage holiday rentals. We hope we will be able to host you in one of our properties. Feel free to ask us some questions. Regards Yann
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