Dear guest, I really do not understand why you wrote fake comment.
Youyou advise the others guest to read your comments but unfortunately, you do not read all informations already available in the villa description on Airbnb.
About the mosquito, I kindly remind you come during the raining season. We told you to close the windows at 5h pm the latest to limit intrusion of mosquito and save electricity. Our Air conditioning have the best performance, if they are utilized in proper condition: Setting all AirCons on 16 Celsius degrees and letting windows opened made the aircon systems working at full power…
Indeed, you encountered an Aircon issue. This one was solved in the next 2 hours. You never sleep without a non working air con system. I really do not understand why you wrote fake comment.
Regarding Deposit, we can accept visa or mastercard but at your checkin, we had a problem with the bank, In order to do not block you 30.000 THB by cash, we accepted to keep your passport… as most hotels do. We also accepted your early check-in, without cash deposit, and we provided you many help during your stay ut everything as you can write about Yuwadee
Finally, I really did not understand you bad comments and your low notation:
You put only 3 stars about the "arrival" but we accepted your early check in without fees ! Same, you put only 3 stars about the cleaning but you said "each bedroom is very nice and clean ".
You told to my team, you want to come back…
But I am afraid we were not able to reach your very high expectation. I hope you will be able to find a better place for your next stay in Pattaya.