We have had our vacation rental for over a decade. We work very hard to ensure our guests are comfortable and happy with their stay. This unit is one of the rare 3 bedroom houses located in downtown DC. There is an apartment next door where they are currently doing some upgrades. The upgrades started earlier this year on the interior of the building and were in no way intrusive. Prior to Sara's stay we received no comments or complaints from guests. Moreover, we have permanent tenants in our downstairs unit who never mentioned anything about the work being done next door. Unfortunately, the the week of Sara's stay, they set up a staging area adjacent to our property and apparently, this was also the week that they scheduled the breaking apart of the garage floor. If we had known, we would have alerted her. We have zero knowledge of the day to day work being done. It is not our property, so all of this was completely out of our control. Sara called us the morning after she arrived to state that she could not work from the house due to the noise and that she and her group were leaving immediately. She demanded a full refund stating that if we did not issue the refund she was going to report us to AirBNB. I apologized for the inconvenience and explained that we had no prior knowledge about the work. Since it was her choice to leave, we did not have to offer her a refund but I was more than willing to refund the remaining evenings that she had booked since the staging area and noise were a surprise to us all. That wasn't good enough, so she proceeded to report us to AirBNB and wrote the negative review above. She wanted a full refund, refused to consider that we had no prior knowledge of work being done on a property that doesn't belong to us and she wasn't open to considering other solutions as evidenced by the fact that she just checked out. The work was taking place weekdays from 8:00-4:00 only. We would gladly have paid for a shared office space within walking distance. As for the other items mentioned in the review... The house was built in 1875 and has all of the original woodwork, fireplaces, etc. Lots of guests are absolutely fascinated by the charm and history of the house. But it was built in the 19th century so... not a lot of closet space and a few quirks here and there because of the era of its design. We have had up to 8 people stay at the house comfortably and without issue. Ultimately, AirBNB explained to Sara that we did not have to give her a refund --at all--and that her best course of action was to take the generous partial refund the we offered. If this was something within our control we would gladly have issued a full refund. If she had stayed, I would have adjusted her rate for the inconvenience. However, she left abruptly and reported us before those discussions could take place. Now that we are aware of the staging area and the possibility of noise weekdays, we have been alerting our guests prior to their stay.