Thank you for your feedback. To be honest, I found it quite difficult to understand your concerns. As we chatted about, the cleaner was at the apartment at 2pm the day of your check in. You were eight hours late to collect the key, and the cats used the litter as they need to. Perhaps you have not stayed with animals before, however I cannot control their toilets. I did try and follow up and ask the cleaners to return again (at a second expense to myself) but you refused to leave the keys for them. I have not experienced a more difficult guest; as I was on the phone with both you and airbnb at 1am trying to help. I also provided alternative suggestions and options to make your stay more pleasant, and you refused. I suggest next time you consider your commitment to staying at places with animals if you are so adverse to them. I also did not appreciate you making up stories about hairs on the sink, and placing your own rubbish on the floors claiming it was there prior. I have photos from the cleaners to prove the level of cleanliness, and as a result airbnb would not support your claim. It's not okay to make up stories about cleanliness of the apartment to try and get a refund. I would not host you again, and I strongly urge you to consider how you interact with hosts. This is my home, it's not a hotel. I live here. I take great pride and joy in hosting and sharing my space with others, and I take great pleasure in providing a high level of guest comfort. I also found you quite unreasonable. Being upset that the high end warehouse conversation had a mezzanine level, when the photos clearly show the apartment seems irrational. But I do thank you for your stay. Perhaps you are best suited to hotels rather than airbnb. Kindly, Sara.