Beautifully set along the prime area of Ngong road our luxurious and stylish apartment is more than you can dream of.
With service of a 5 star hotel, the spacious and stunning, fully furnished apartment enable the mind and soul to unwind.
Our professional staff caters to your every need.
Unfortunately, the hosting team had an internal communication problem that resulted in our room not being ready on the evening of our arrival. After troubleshooting with the security guard for almost an hour, we were taken to a room with no towels, no toilet paper, no dishes, and filled with bugs. It was not habitable. We then had to plead with the guard to call us a cab to take us to a local hotel.
Our host did promptly refund our fee, but the night's experience was horrific. I understand mix-ups do happen, but I expect the hosting team to do whatever it takes to rectify the situation -- which in this case would have been kindness and apologies when they had clearly made a major error. Assisting us in obtaining alternate accommodations for the night would have been a minimum step they could have taken.
This is the final rate, including any fees from the host and Airbnb.