It is a pity that you were not happy with the stay, the welcome, the location and the communication between us.
1º the communication. For those who expected to arrive at 10:00 p.m., and arrived at 00:15 a.m. by delay of their plane, but nevertheless had constant communication and always been given the greatest freedom and understanding for the fact, I can not understand what is the lack of communication that cloud have been existed.
2nd the location. The location in the website is quite explicit our location. If you wanted a more downtown location, you would have chosen that location according to your interests. You did not, and you've chose my apartment which is 10 minutes by tram from downtown and did not look good. I'm sorry I don't agree, was simply your failure, but you can't attribute any misnderstood information to us.
3º the reception. For those who arrive after midnight, I can not understand what a better host you want: we've handed the keys, we've explained all the places of the towels, extra linen, kitchen and its utensils, bathroom and all their facilities, etc. I do not understand what I would like to have more in terms of good hosting.
The politness and good rules says that at 00: 15h do not bother anyone. I presumed that even you were tired and more willing to rest than to hear the obvious of any apartment, even so it was given that attention, what better reception cloud I do to you?
With the highest sincerity I tell you that, next time it will be better to choose a hotel in the center of the city, preferably 5 stars, because your profile is not well in keeping with the casual philosophy of Airbnb. An apartment of such high quality as mine does not deserve your visit.