The apartment is located in a little town called Santa Pola on the Costa Blanca coast which is known for its sandy beaches and salt lakes. The apartment is equipped with all conveniences, it has a living room, 2 bedrooms, a bathroom and a balcony.
Laptop friendly workspace
1 queen bed
2 single beds
Not suitable for pets
No parties or events
Not safe or suitable for infants (Under 2 years)
Check-in is anytime after 2PM
Check out by 12PM (noon)
This apartment rental turned out to be a purely commercial venture with no personal touches. The apartment is well located for the beach and the local town but with no sea view as the pictures would suggest but rather the concrete wall of the adjoining apartment block. The ho…
Response from Alexey:
Hi, Andrew I've studied your review and I would like to respond to it. First of all, about the cleaning situation, I admit that it was my omission, it is really not a common situation for us and there are not usually problems with cleaning. I apologized for that before and I also offered you to send the cleaning assistant one more time for free which you refused so I can't really see the other solution here. You also write that the money for cleaning was not returned which is not true as I did return to you 47€ for cleaning. As for the sea view it was not stated in the ad, it says that the apartment is located at 300 meters from the beach so I don't see how that would be a problem. As for the pool the decision about its closing for the winter has been made by the manager of this house so I can not personally help it. As for our attention to the clients I can not agree with you here as we were in touch with you via internet and telephone and we did not leave your problems unsolved. I would like to add that the apartment is equipped with all the necessary so your statement about "purely commercial venture with no personal touches" is way too exaggerated. It is my first negative review but I've taken it into account and I will do my best to avoid this kind of situations in the future. Alex
My name is Alexey, I am from Russia and I love travelling. Mi nombre es Alexey, soy ruso y me encanta viajar. Меня зовут Алексей, я из России и я люблю путешествия.
Languages: English, Español, Русский
Response rate: 100%
Response time: within an hour
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