4 guests2 bedrooms3 beds1 bath
100% of recent guests gave this home’s location a 5-star rating.
Gipuzkoa apartment is a fresh air in the middle of the city.
Ideal for your holidays in our city!
Standard: Wifi, Kitchen, Hangers, Shampoo, Essentials, and 17 more
Other highlights: Elevator, Crib, High chair, Dishwasher, Host greets you
1 double bed
2 single beds
No parties or events
Check-in time is 3PM - 7PM
Check out by 11AM
Clean apartment with a great location. Unfortunately the positives end there. The bathroom pocket door has apparently suffered some water damage making it impossible to close, which made for a very uncomfortable stay as you needed two people to lift and wiggle it to an almost-clo…
Response from Always Easy:
We appreciate the comments because they help us to improve the service we offer in our apartment. We just want to express our apologize for the situation but we also would like to express our disconformity with the general review. We are sorry for the inconvenience about the door of the toilette. As we have explained opportunely, we were not able to make the door completely fixed according to the humidity and swelling problem but it is possible to close if you lift it up a little bit and slide it. Regarding chairs, it is just not true there are only two chairs and we disagree about the ''cheap Ikea stools'' you mention. We are sorry if you did not like the place and we hope you have had a good stay despite of this. We tried to answer to your requests as soon as we could to make your stay better and we will keep an eye to the issues you comment to improve the quality of our apartment in the future.
Excellent location, but grossly underperforms at price point. Major maintenance/furnishing issues denied and/or unresolved by hosts (bathroom door wouldn't close, exterior lighting for entryway not functioning, dining table so trashed I wouldn't even leave it out on the street f…
Response from Always Easy:
We are sorry if the expectations of Mr. Daniel were not satisfied and apologize about the inconveniences. We had several guests in this apartment just before Daniel and just after his check out, and none even one have complained about the door, the table or the speed of the Internet that mentioned. We responded to the issues he had mentioned during his stay as soon as possible and tried to make better the things to make his days more enjoyable in our apartment. We explained him the problem of the bathroom door obeyed to a humidity problem that could not be fixed during his stay because needed a carpenter's work but we made sure it could be closed just lifting it a little bit. We went to the apartment and check the WiFi was working correctly. We regret that despite our efforts, his expectations have not been exceeded. We believe the evaluation about this apartment from this guest is not fair, according to most of guests that have stayed happily here, but we will still take into account the critics in a positive way to improve what we think is convenient and to be able to improve ourselves in the service provided.
Hola a todos! He aquí el equipo de Always Easy. Somos personas inquietas cuyo hobby principal es viajar, conocer y aprender de diferentes culturas e impregnarnos de las sensaciones de cada sitio en el que estamos. Nos encanta conocer gente nueva y compartir momentos de ilusión…
Languages: English, Español, Français
Response rate: 100%
Response time: within an hour
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