Thank you very much for your feedback.
We are sorry to know that you were unhappy with our service.
The room price you got when you reserved was actually our special price we provided during Lao New Year which is lower than our normal price 20%. Would be good if could give us the main things caused the room overpriced in your opinion, so we could know the points to improve.
As per checked with my team, he said you came to ask him about the bus quite late, he also proposed you options and you had chosen to have a local bus, then he tried to check with many bus stations for you and unfortunately they were full. Normally Bus Stations in Luang Prang are very busy during Lao New Year.
Again we are very sorry that we could not make your stay pleasant, we will be more active on our service, giving useful information... to ensure every experience with us are the best.
We hope to get a chance to service you again with much better service.