Gemma thanks for mentioning that a photograph which'll add shortly missing is a detail without intention, as in other ads if present.
On the living room sorry it was not to their liking, they were recently remodeled in order to introduce cleaner
As for the delay in handing over the keys, I was out of my hands, our administrator in the city of Pucon but had an event we have another person who hands over the keys for the unexpected.
I was traveling and did not want to cancel your reservation, for that reason could not be more in touch confident that all would be well, we will work to improve. Thanks